Arpi's Industries Ltd

Heating & Air Conditioning
6815 40 Street SE Calgary AB T2C 2W7
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94%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times
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Reviews for Arpi's Industries Ltd

Average customer rating:
9.4 10 (582 reviews)

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Furnace
Furnace
0 reviews Calgary, AB
10/10

Install of 2furnaces

The service I received to install 2 new furnaces was excellent. The installers, Gord and Jon were very efficient and respectful of me. They worked steadily for 2 days and looked after all that was necessary for the project. I will recommend Arpis.

Approximate cost of services:
$14,000.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Annual Check Up

Habte came to our residence earlier than expected and was awesome! He advised us how we should be taking care of and maintaining it the furnace to keep the longevity of the furnace. He did the annual maintenance on the furnace and inspected it to make sure everything is in great shape before winter. 10/10 would recommend Habte as he knew what he was doing!

Approximate cost of services:
$190.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Andrea R.
Andrea R.
1 review Calgary, AB
10/10

Another great maintenance session from Habte

We trust Arpi's when it comes to any house maintenance. We had Habte coming for another session to our furnace after last year's check on the humidifier. This was part of our Gold Plan subscription.
He cleaned, fixed the furnace and very kindly answered all our questions.
Thank you very much!

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace maintenance

Myles is very thorough and patient professional. He patiently explained the troubleshooting requirements, shared his professional recommendations and explained the alternative solutions. I am grateful for the service received.

Approximate cost of services:
$600.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace and AC Annual Maintenance

My first time to have the furnace and AC checked since it was only installed last year. I learned the hard way which is have the furnace and AC checked annually or every other year to avoid having a cold house during winter and hot evenings during summer.

Approximate cost of services:
$645.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Terrific Response

Turned furnace on and the heat didnt come on. The technician showed up on time, diagnosed the problem and explained the solution. He was very good and resolved our issue quickly.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

rayna in Airdrie
rayna in Airdrie
1 review Airdrie, AB
10/10

Air Conditioning repair

During our annual maintenance appointment it was discovered our AC UNIT wasnt working properly. The tech discovered the coil was faulty.

Fast forward to when the parts arrived - we receive a call from Arpis and they inform us the coil repair would be free. Arpis had contacted Lennox who wouldnt cover it but Arpis did. A very pleasant surprise indeed.

Vanessa and Tanner arrived on time, outlined what they would be doing and kept me updated. After 5 hours of install time (this is a big job) they both took the time to answer my questions. Vanessa also suggested a few products that would benefit us, was upfront with the costs and didnt pressure me into the purchase.

Highly recommend Arpis. Their Platinum program is worth the cost, its very reasonable and the benefits outweigh that cost.

From the customer service representative that answers the phone to the techs that do the work in your home- they are respectful and friendly.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Installation of 2 Lennox furnaces and humidifiers

We had excellent service from Arpi's. The installers were led by Clinton and the crew performed all the necessary work in tight quarters. . Work was completed in 2 days and passed city gas inspections. The team arrived early and worked steadily both days. We got good explanations on how everything operated and how to manage the controls - thermostats and humidifiers. We highly recommend this company to those in search of good reviews for their projects.

Approximate cost of services:
$17,000.00
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Company Response

Thank you so much for your kind words. We appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Air Conditioner

Had an early call from Rose to have my A/C looked at a week earlier than scheduled. Seth arrived and had the unit running properly and repaired. The great friendly, fast and knowledgeable service was greatly appreciated.

Approximate cost of services:
$250.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Regan W. in Calgary
Regan W. in Calgary
9 reviews Calgary, AB
9/10

Poor Customer Service

*UPDATE*: Since writing this review and giving Arpi's a '2' for satisfaction and '3' for recommendation, I've since increased both ratings to a '4' and '5', respectively, based on the fact that an Arpi's customer service person called me the next business day and apologized numerous times for the error and poor service. He explained to me that the error shouldn't have occurred and that they use a call centre after hours who don't have access to their customer database for privacy reasons, which is why the agent wasn't privvy to my customer history. He also confirmed that I wouldn't have been charged if a technician was required. He assured me that someone will be speaking to Kelly about the error and to the call centre about how they address customers. Overall, I'm VERY satisfied with how quickly and directly Arpi's addressed my concerns and frustrations.

I bought a new Furnace and A/C from Arpi's last March (2021) and the service was excellent. However, the annual maintenance inspection this week did not go nearly as well.

I booked the annual maintenance inspection on the furnace, A/C, humidifier and hot water tank on June 4, 2022, as part of our VIP Platinum Loyalty Program. The maintenance seemed to go well (Kelly was nice, friendly and professional) until I had a shower the next morning and noticed there was no hot water. I called Arpi's and said it was certainly an error made by the technician since the hot water was working previous to the service call. The agent informed me that I would likely have to pay their after-hours rate of approx $185/hr for someone to come out to check it. I told her that was ridiculous given the maintenance call was free as part of our VIP program membership and it was their error. She said someone would call me to confirm but it was likely I'd have to pay that rate. She also confirmed that since Arpi's is closed on the weekends, the rate is higher since it's considered outside of their business hours. So, basically, since Arpi's chooses to close on the weekends, customers get penalized (!!), especially on Saturdays when many customers are off work and have time to dedicate to repair calls. I mentioned that if I called another business, most of which ARE open on Saturdays, that I'd get a lower price. She said that was likely. So, I said if a technician is needed and I'm going to be charged $185 b/c Arpi's chooses to close on the weekends (completely inconvenient for full-time working customers), then they'd lose my business and I'd go elsewhere.

The agent also treated me like I was a brand new customer. She asked for all my info and I said I was in their database since I spent over $12K last year on equipment and installation and I also pay $440 each year to be a member of the Platinum Program, but she said after-hours staff don't have access to the database. It made me feel like I was not a valued customer at all!

In the end, a technician was not needed. Kelly, the technician from the previous day, had turned down the water heater to low and never turned it back up before he left. Given that error, as well as finding out Arpi's charges increased rates on the weekends (unlike other businesses) and that I was not treated like a valued customer, I was quite angry and disappointed overall in the service provided.

Approximate cost of services:
$440.00
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Company Response

Hi Regan, thank you so much for your understanding, we again apologize for any inconvenience. We value your feedback and will use it to make required improvements.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arpi's Industries Ltd

Why Choose Arpi's?

QUALIFIED TECHNICIANS
It’s always been about doing it right and that means we don’t cut corners on quality. Our technicians are certified journeyman and our team doesn’t work on commissions so you won’t be dealing with high pressure sales. With almost 60 years of being a Plumbing & HVAC contractor in Calgary, our core team of long-time staff have incredible plumbing, heating, ventilating and cooling expertise. Arpi’s is constantly hiring the best Plumbing & HVAC talent in Alberta to work for our clients. See what our customers are saying about us!

OUR PROMISE TO DO IT RIGHT!
Quality craftsmanship every time. There is a reason we’ve been a trusted Plumbing & HVAC company for almost 60 years in the Calgary region! We’ve installed over 100,000 furnaces for Calgarians and are in 100 homes daily servicing customers like you. Your satisfaction is our top priority. We’re thorough, detailed and our technicians are trained to ensure nothing gets past us… committed to doing the job right always.

BEST PRICE GUARANTEE
We don’t just guarantee home comfort, we guarantee the best price! Find a better price? Our apples to apples best price guarantee means we will beat any competitor pricing.

FLEXIBLE AND COMPETITIVE FINANCING OPTIONS
We make it easy for you to upgrade to a new energy efficient Plumbing & HVAC system for your home, with several options of financing available to you, some with no payments required for up to 12 months after your new equipment is installed. Call us and find out how we can help you upgrade your home comfort system, or get approved for financing online today!

BEST WARRANTIES AVAILABLE
With up to 12 years furnace and air conditioner parts and labour warranties available on residential installed equipment, you can rest worry free knowing your equipment is covered should the unexpected repair arise. Learn more about our Labour Guarantee as well as our Equipment Warranty!

24/7 365 EMERGENCY SERVICE
With the best warranties available, you can also rely on Calgary's best service team, available 24 hours a day 365 days a year. Be it furnaces, air-conditioning, boilers, humidifiers, electronic air cleaners, plumbing, gas fitting, hot water tanks or duct cleaning - we are just a phone call away for 24 hour emergency repairs fixed right guaranteed.

ARPI'S CARE GUARANTEE & COVID PROTOCOLS!
We guarantee to treat your home as if it were our own. We lay down floor coverings to protect your floors in all work and traffic areas when installing your new energy efficient comfort system and completely clean our work areas when we are done. Our qualified technicians will do a full system review and explanation with you, ensuring your complete satisfaction before we leave your home.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Duct Cleaning
PRODUCTS
heat pumps, solar air conditioning, furnaces, boilers, air purifying equipment, UV lights, energy efficient air conditioners, electronic air cleaners, heat recovery ventilators (HRVs), hot water tanks, tankless or on-demand hot water heaters, humidifiers, smart thermostats and the list goes on...
SERVICES
Plumbing, Heating, Air-conditioning, Boilers, Hot water tanks, Tankless water heaters, Sheet Metal, Ventilation and Duct cleaning.
BRANDS
Lennox, Goodman, Trane, IBC Boilers, Navien, Rheem, Honeywell, Ecobee, White Rodgers, General-aire...we service all makes and brands of equipment!
SPECIALITIES
Plumbing, Heating, Air Conditioning, Boilers, Ventilation, Hot Water Tanks and Tankless water heaters.
WEBSITE
http://www.arpis.com
YEAR ESTABLISHED
1963
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, Master Card, Debit Card, Cheque.
MEMBERSHIPS
Better Business Bureau, Calgary Construction Association, Canadian Home Builders' Association - Calg
LIABILITY INSURANCE
Yes
DIPLOMAS
SAIT
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-10 YEARS PARTS AND LABOR
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