Heads up: this will be a long review as we had several services done by Arpi's and wanted to make sure that all of them are covered in this review.
First and foremost, I'll do the biggest service we requested which was the replacement of our furnace. From the initial technician, Fawad, who advised us early on that it'll be more cost effective to replace our 20+ old furnace rather than replace parts, to having Sully, our project manager, come to our home and do the inspection to give us a quote and fit us for an installation right away, to the actual job done by Clinton and Alex: we received nothing but professional and exceptional service! Everyone went above and beyond (specially Sully) and my family is very grateful for it.
We had scheduled a furnace maintenance as we've been having issues with our furnace. Fawad came and told us flat out that our furnace is really old and has reached its lifespan. He said he could fix and replace parts but it will be more costly for us to do so as the other parts of our old furnace will definitely need replacement in a couple months time, so a furnace replacement was more advisable than repair. He didn't push us to get repairs and advised us professionally. We then had Sully come after that for a quote and as mentioned, he did exceptional work. He was able to get us scheduled within days after we got the quote and we were very appreciative of it. He made sure we got the best deal we could possibly get and was upfront with everything. Sully really went above and beyond for us and we were truly lucky we got him as our project manager. Clinton and Alex came to do the actual installation and did a very thorough job. They made sure all the places they worked on were cleaned before they left and also made sure we understood everything they did and also that we were aware of the steps we need to take after.
We've also had our ducts/vents cleaned by Cody and another gentleman (apologies for not remembering the name) and they did a great job in doing everything fast but thorough. We have a 120lbs shedding dog and our vents are in pretty rough shape and we wanted to make sure they were cleaned before winter, and they made sure that was the case.
Scott is the technician who did our leaking faucet. Like the rest who came to our house, he was respectful, fast, and thorough with his job. He fixed and replaced not only our leaking faucet but also made sure all the valves were replaced and working properly as we weren't even aware they were also broken. He gave us advise as to how we can maintain our faucet and valves to last longer and made sure that everything was cleaned before he left.
All in all our experience with Arpi's has been exceptional! Their customer service is truly top notch (shout out to Linda who was the initial person to help me figure out and schedule everything we need and all the receptionist and people I've spoken to all throughout) and I already added Arpi's on speed dial for any future works we need.