Arpi's Industries Ltd

Heating & Air Conditioning
6815 40 Street SE Calgary AB T2C 2W7
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Reviews for Arpi's Industries Ltd

Average customer rating:
9.5 10 (589 reviews)

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Travis in Calgary
Travis in Calgary
2 reviews Calgary, AB
10/10

Furnace Repair on Christmas morning

Furnace went down worst day of the year, Spent 5 hours trying to take care of myself. ARPIS came out after I threw in the towel and diagnosed that it was the board, had part in the truck and had my house warm again in short order.

Great tech, was very honest and polite.

Approximate cost of services:
$1,250.00
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Company Response

Thank you so much Travis for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you and stay warm.

JohnM
JohnM
2 reviews Calgary, AB
10/10

Furnace repairs

We had furnace problems and logged our issue at Arpi's website at 9:30, the morning of Dec 1. Very promptly we were notified that Arpi's works on all types of furnaces and Vanessa could be out for noon to help us. That's what happened and after diagnosis Vanessa did a great job of explaining the problem to us and our options. We decided to have a new blower motor installed and Vanessa returned with one and by 3:30 everything was fixed and several other things were changed for the better (gas pressure, variable speed fan options). We were impressed with Vanessa's knowledge, professionalism and thoroughness. We really appreciated the detailed service report that Vanessa prepared describing the issue and the fix, so detailed, well written and understandable. The report was emailed to us right after Vanessa left. It's great to have such a record of the event for future reference. We were very satisfied with the whole experience.

Approximate cost of services:
$1,700.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you

Carlo
Carlo
1 review Calgary, AB
10/10

Furnace check up

Excellent service

Habte (Technician), a very nice person. The sense of helping other is utmost for him. Weighing the pros and cons about the problem, educating us to avoid such problem in the near future

Anne, (Customer service) such a wonderful one, very much helpful and understanding the urgency of the problem.

Approximate cost of services:
$120.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you

Shawn in Edmonton
Shawn in Edmonton
0 reviews Edmonton, AB
10/10

Only what is needed

Tech reported what the problem was and gave a solid recommendation for moving forward. Appreciate them only fixing what is necessary and not inflating the bill. Service was responsive and quick. Friendly from reception to tech to follow up. Good company to add to your call list fkr furnace issues.

Approximate cost of services:
$250.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you

Gary
Gary
0 reviews Calgary, AB
10/10

Furnace repair

Vanessa was clean, efficient, and courteous for the furnace repairs. My daughter had an issue at the house she rents. Her landlord contacted Arpi’s. I would highly recommend Arpi’s for service needs. I will be contacting Arpi’s for my annual furnace inspection and service needs.

Approximate cost of services:
$900.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you

Private User
Private User
Private User reviews Calgary, AB
10/10

Who gets an A/C installed in the winter

Had my second visit from Vanessa in 4 days. On Friday we had an A/C system installed which required a new thermostat. The A/C install went well, until the installer left. Soon after the thermostat went crazy, reading temperature from 38.5 C to 20 C. Needless to say my furnace was not working consistently and my home started to cool off. I called Arpi's emergency help line and was put into touch with Vanessa. On both visits to my home, Friday and today, Vanessa was professional, knowledgeable and worked extremely hard. Most impressed.

Approximate cost of services:
$394.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!
Thank you

Soregan
Soregan
2 reviews Calgary, AB
1/10

Furnace Service / Repair

Booked in for appointment and a great furnace specialist (Vanessa) came out and was very thorough, professional, and knew her stuff. I was very very impressed. 1 sensor and and an ignitor required replacing, parts in in about a week.
After 2 weeks I called Arpis and asked if parts were in, they told me due to highway 1 closures, mudslides they were not. No problem. The next week I asked when and they said they had no idea, it was floating around in the pacific waiting to be offloaded. I then called another company and they said they could have the parts (genuine Goodman parts) here in three days out of Houston Texas, Goodman parts, not cheap chinese knock-offs. Direct from the factory. On the shelf. Right now.
All staff I talked to in the office really didn't know what was going on, and were under the impression that I could not be helped.
So I called another company whom I will not mention here and they will have the parts ordered in and fixed tomorrow.
The entire thing has been an ordeal - from the booking, booking the wrong time (the receptionist had the person come back and perform the service which was great) to wrong phone number, email address, and even name (!) that took four times calling to get fixed.
Look, if you get these guys in don't believe the hype about getting expedient service and quick parts. The people in reception truly had no idea what was going on. They will try to sell you on a plan of 225.00 per year and you will get immediate service. This is not the case at all and I sure have learned a lot about supply chain issues, particularly fake ones that don't exist. Goodman's out of Houston Texas, not China with parts on the shelf ready to ship.
How unfortunate because I must say I was so happy with the technician that came out (Vanessa). Thank you Vanessa, I am so sorry that the rest of Arpis let your good work down. I hope if you use them you will ask for her or you will have a much better experience than I did. They wasted my time and had us all worried because if our ignitor goes we will simply have no heat in our home.
Entirely unacceptable service with no caring from anyone other than the service manager at the end, but he just wanted to get rid of me because as he rightly told me "I am not going to make you happy". He called that right.
Again, thanks Vanessa it was wonderful having you out.

Approximate cost of services:
$225.00
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Company Response

Hi Brian, we are sorry to hear that our service did not meet your expectations, as we informed you several times over the phone, we contacted Goodman Calgary and were informed that the pressure switch required for your furnace was backordered, we offered to provide you with the phone number for Goodman Calgary to confirm that we were indeed being honest with you. Our goal is always to take care of our customers as quickly as possible, but parts availability from the supplier is something that at times is just out of our control. We are happy to hear you were able to find the part you needed through a different company, and we apologize for the inconvenience.

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace Service

Great service! The technician was very respectful and accommodating to my schedule. He explained about the work he was doing and answered questions I had about filters and the humidifier system. I can definitely recommend Arpi’s and will be using them in future.

Approximate cost of services:
$120.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace

Very professional and thorough, repair a part that was not installed properly by installing team. Check vents outside and CO2 detectors Helped with thermostat which we where not sure off. Over all very good

Approximate cost of services:
$168.00
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Company Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!

angeL
angeL
1 review Calgary, AB
10/10

Exceptional Service

Heads up: this will be a long review as we had several services done by Arpi's and wanted to make sure that all of them are covered in this review.

First and foremost, I'll do the biggest service we requested which was the replacement of our furnace.  From the initial technician, Fawad, who advised us early on that it'll be more cost effective to replace our 20+ old furnace rather than replace parts, to having Sully, our project manager, come to our home and do the inspection to give us a quote and fit us for an installation right away, to the actual job done by Clinton and Alex: we received nothing but professional and exceptional service!  Everyone went above and beyond (specially Sully) and my family is very grateful for it.

We had scheduled a furnace maintenance as we've been having issues with our furnace.  Fawad came and told us flat out that our furnace is really old and has reached its lifespan.  He said he could fix and replace parts but it will be more costly for us to do so as the other parts of our old furnace will definitely need replacement in a couple months time, so a furnace replacement was more advisable than repair.  He didn't push us to get repairs and advised us professionally.  We then had Sully come after that for a quote and as mentioned, he did exceptional work.  He was able to get us scheduled within days after we got the quote and we were very appreciative of it.  He made sure we got the best deal we could possibly get and was upfront with everything.  Sully really went above and beyond for us and we were truly lucky we got him as our project manager.  Clinton and Alex came to do the actual installation and did a very thorough job.  They made sure all the places they worked on were cleaned before they left and also made sure we understood everything they did and also that we were aware of the steps we need to take after.

We've also had our ducts/vents cleaned by Cody and another gentleman (apologies for not remembering the name) and they did a great job in doing everything fast but thorough. We have a 120lbs shedding dog and our vents are in pretty rough shape and we wanted to make sure they were cleaned before winter, and they made sure that was the case. 

Scott is the technician who did our leaking faucet. Like the rest who came to our house, he was respectful, fast, and thorough with his job. He fixed and replaced not only our leaking faucet but also made sure all the valves were replaced and working properly as we weren't even aware they were also broken. He gave us advise as to how we can maintain our faucet and valves to last longer and made sure that everything was cleaned before he left.

All in all our experience with Arpi's has been exceptional! Their customer service is truly top notch (shout out to Linda who was the initial person to help me figure out and schedule everything we need and all the receptionist and people I've spoken to all throughout) and I already added Arpi's on speed dial for any future works we need.

Approximate cost of services:
$7,500.00
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Company Response

Thank you so much Angel for writing such a positive review about Arpi’s. We are truly lucky to have customers like you. Customer service is our top priority and I am glad to see that our team met all of your expectations.
We will definitely share your amazing comments with everyone.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arpi's Industries Ltd

Why Choose Arpi's?

QUALIFIED TECHNICIANS
It’s always been about doing it right and that means we don’t cut corners on quality. Our technicians are certified journeyman and our team doesn’t work on commissions so you won’t be dealing with high pressure sales. With 60 years of being a Plumbing & HVAC contractor in Calgary, our core team of long-time staff have incredible plumbing, heating, ventilating and cooling expertise. Arpi’s is constantly hiring the best Plumbing & HVAC talent in Alberta to work for our clients. See what our customers are saying about us!

OUR PROMISE TO DO IT RIGHT!
Quality craftsmanship every time. There is a reason we’ve been a trusted Plumbing & HVAC company for 60 years in the Calgary region! We’ve installed over 100,000 furnaces for Calgarians and are in 100 homes daily servicing customers like you. Your satisfaction is our top priority. We’re thorough, detailed and our technicians are trained to ensure nothing gets past us… committed to doing the job right always.

BEST PRICE GUARANTEE
We don’t just guarantee home comfort, we guarantee the best price! Find a better price? Our apples to apples best price guarantee means we will beat any competitor pricing.

FLEXIBLE AND COMPETITIVE FINANCING OPTIONS
We make it easy for you to upgrade to a new energy efficient Plumbing & HVAC system for your home, with several options of financing available to you, some with no payments required for up to 12 months after your new equipment is installed. Call us and find out how we can help you upgrade your home comfort system, or get approved for financing online today!

BEST WARRANTIES AVAILABLE
With up to 12 years furnace and air conditioner parts and labour warranties available on residential installed equipment, you can rest worry free knowing your equipment is covered should the unexpected repair arise. Learn more about our Labour Guarantee as well as our Equipment Warranty!

24/7 365 EMERGENCY SERVICE
With the best warranties available, you can also rely on Calgary's best service team, available 24 hours a day 365 days a year. Be it furnaces, air-conditioning, boilers, humidifiers, electronic air cleaners, plumbing, gas fitting, hot water tanks or duct cleaning - we are just a phone call away for 24 hour emergency repairs fixed right guaranteed.

ARPI'S CARE GUARANTEE & COVID PROTOCOLS!
We guarantee to treat your home as if it were our own. We lay down floor coverings to protect your floors in all work and traffic areas when installing your new energy efficient comfort system and completely clean our work areas when we are done. Our qualified technicians will do a full system review and explanation with you, ensuring your complete satisfaction before we leave your home.

CATEGORIES
Heating & Air Conditioning, Plumbing, and Duct Cleaning
PRODUCTS
heat pumps, solar air conditioning, furnaces, boilers, air purifying equipment, UV lights, energy efficient air conditioners, electronic air cleaners, heat recovery ventilators (HRVs), hot water tanks, tankless or on-demand hot water heaters, humidifiers, smart thermostats and the list goes on...
SERVICES
Plumbing, Heating, Air-conditioning, Boilers, Hot water tanks, Tankless water heaters, Sheet Metal, Ventilation and Duct cleaning.
BRANDS
Lennox, Goodman, Trane, IBC Boilers, Navien, Rheem, Honeywell, Ecobee, White Rodgers, General-aire...we service all makes and brands of equipment!
SPECIALITIES
Plumbing, Heating, Air Conditioning, Boilers, Ventilation, Hot Water Tanks and Tankless water heaters.
WEBSITE
http://www.arpis.com
YEAR ESTABLISHED
1963
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, Master Card, Debit Card, Cheque.
MEMBERSHIPS
Better Business Bureau, Calgary Construction Association, Canadian Home Builders' Association - Calg
LIABILITY INSURANCE
Yes
DIPLOMAS
SAIT
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-10 YEARS PARTS AND LABOR
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