We ordered our garage door in November through a big box renovation store, to be installed by Ultralite, and were advised it could be February before it arrived. Got a call from the reno store in December it was in. Called Ultralite for an install date, they said the door is damaged. Called the reno store again who said no it's not, there were parts missing. Anyway, finally got the door installed February 1 but they forgot the exterior garage door keypad entry. So we started this process again waiting for someone to actually return our call. Now finally on April 11 we will supposedly finally be able to access our garage from outdoors when they come to install the keypad but we had to harrass them so much to get any info. We got a great door, we are happy with it and with the actual contractor who installed it but I would definitely not recommend this company and I would also not recommend buying a garage door from a big box reno store if this is the installer they plan to use.
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