I called Sunday evening for service on Monday and they telephoned in the time frame promised (before 10:00). After describing the challenge: clogged drain and very dirty fan. Ranel, the technician, was at my place by 11:40. He cleaned the clogged vent outside--even removing a bird's nest that had managed to get in there-- and spent a considerable time cleaning the fan and the drain pipe. He was a very clean worker and meticulous, checking several times to ensure everything was in order.
Ranel will be back to take care of my AC needs as he has done a far superior job than the previous company. Thanks Ranel for your superior workmanship.