Maple Air Inc

It was Saturday evening at around 7 pm minus 25 degrees outside with the wind chill and Our furnace stopped working . Called Maple Air right away. They tried guiding us over the phone to see if we would be able to diagnose the issue and hopefully get it up and working again. We had no luck, and they told us all their service people were presently booked on calls and hopefully they could send someone over later that evening or tomorrow morning. Our indoor temperature was dropping very rapidly and at this rate we started to worry that our pipes could eventually freeze and burst! So we called Maple Air back at around 10 pm to see if anyone became immediately available. The answer unfortunately was no. We were speaking to Reza and he said he would come over personally and see if he could help. It would take him about an hour because that’s how far he lived from us. After working on it for over 30 minutes it became obvious that we needed a new furnace. He told us they had the new better high efficiency replacement furnace at their shop and they would be able to install this new furnace the next morning. Omid took over and made this happen as promised. By mid afternoon on Sunday the installation was complete. We finally had heat to our great relief. So in less than 24 hours Maple Air delivered! Our indoor temperature was freezing cold. I truly believe if they were not as super prompt as they were our pipes would have burst and we would have been in a lot bigger trouble. Many thanks Maple Air and to Omid, Reza, and the two installers. Great job! Sam W.