MetroAir was a dream to deal with from start to finish! Honestly, for anyone considering replacement or repair for any of the items they sell or service, you'd be doing yourself a disservice if you didn't call them first. Valerie was one of the most professional, thorough, knowledgeable and friendly people we have ever dealt with. She went above and beyond to ensure that the Air Conditioner we were choosing would meet our needs and she covered all of the details in advance of the replacement to ensure that the techs were completely prepared when they arrived. It was obvious to us that truly she cares about her customers and that she knew her stuff! Ironically she was the same person who helped us 14 years ago when we replaced our furnace - and she was just as wonderful back then. Our furnace, by the way, was one of the best purchases we've made, they sold us a very reliable unit and it's still running like a charm all these years later. Back to the AC...Gary, their Installation coordinator was amazing, he was able to thoughtfully coordinate our installation just before the big heat wave, we were incredibly grateful for this and so were our dogs!! On installation day their technicians Ted and Damon arrived on time, masks on and were extremely professional as they got started. Ted, (also the technician who installed our Furnace 14 years ago) is literally one of the best techs we have ever met and his co-worker Damon was fantastic as well. They were ridiculously meticulous about everything - Ted ensured that they protected both inside and outside of our house - they put drop cloths down on the path in our basement and they used the box from the AC unit to protect our grass as there is a bit of a hill and they may have torn it up with their constant back and forth. They thought of everything! The job that they did to replace our AC and install an APCO air purifier was absolute perfection. EVERYTHING was so neat and professionally done from start to finish and they even had to remove the pipes from our old AC unit in order to prepare for the new type of AC coolant so it was a big job and it was all done just beautifully. Looking at the furnace, the inside of our basement wall, the outside of our house and the new AC it is evident that the work was done by skilled people who care about their work. We are beyond thrilled. One of the best decisions we've ever made was to use MetroAir and we will refer them hands down to anyone who asks. Thank you Valerie, Gary, Ted and Damon and thank you MetroAir for employing such amazing people!