Arctic Spas & Billiards Hamilton

Very disappointed with the customer service at this location. Constant staff turnover makes getting consistent help very difficult. The salt systems for these spas work infrequently and service is a constant nuisance. Alot of money for a lot of problems.

Prior to purchasing a spa, we did a lot of research of different models and companies. The reason we chose Arctic Spa was because they are the best built spa on the market. They really stand behind their product and the service is excellent. We've owned our spa for about a year now and any time we have any questions or just having our water checked, they are so helpful with everything. Also, their online support is excellent.

We purchased our Spa in the fall of 2009 and was delivered December 2009.
From a spa point of view it is excellent and we mainly purchased this particular spa because we wanted salt water.
From a service call/troubleshooting aspect, we are very disappointed, and quite frankly for the money, we thought we would have a better product.
Our lights have been a problem from the start and this was a $1000.00 feature. They are not working currently and after 6 service calls the company is "stumped"
I was always taught that you get what you pay for. Well I don't think so in this case.
If the lights are not working after 6 service calls and the company is "stumped", I feel that it is time we had our $13,000.00 spa replace!
Not happy in Brantford:(

We purchased a hot tub from arctic spas in 2008. The sales staff were very helpful and knowledgable. THe spa was delivered and installed in a very timely manner. All costs were upfront and included in the sticker price. We were shown how to use the spa the day of installation. A year later we moved and our sales person helped us arrange the spa to be moved with us. Not long after we moved we had a issue with our heater. We called the customer service. An appointment was set up to come out and look at the tub. No one had to be home. THey came fixed the problem and it was all covered under warrenty. Excellent Service!!!

We are very pleased with the Coyote Spa we purchased from Arctic Spas. Everyone in the showroom was great ot deal with and the spa we purchased is excellent quality. I recommend it to everyone I know who is looking to purchase a spa.