Mermaid Pools And Hot Tubs

Adrian was very easy to work with. Walked me through the details of our new purchase. Very friendly and great at small talk while we waited for approval.

Adrian knows his stuff, quick to answer questions and ensured we got the best service. Part I like the most was he attended to me only.

A quick word of praise for the good work of Mermaid employees, Stephane and his assistant (Orleans location). I was having an issue with water leakage in my pool, and through process of elimination, Stephane was able to expertly pinpoint the issue and bring about a satisfactory resolution. His professionalism, knowledge and friendly demeanour contributed to not only calming my concerns, but also to bringing a seamless ending to a difficult situation.

This was the third pool that we've purchased at Mermaid, and it was by far the best experience that we've had.

Adrian is very friendly, professional, and extremely knowledgeable. He answered all of our questions and concerns and provided us with sound information in order to help us select the best pool for our needs.

The Pool installer team is second to none; they were absolutely AMAZING!

They were extremely friendly and courteous, knowledgeable, and professional. They worked very hard and explained every step of the process very clearly.

We cannot say enough good things about our experience. Thank you to everyone.

Adrian was amazing. Super helpful and knowledgeable.
Pleasure to work with. Great service. Highly recommended.

Meticulous work performed by professional technician Stephan & crew. A huge thanks for job well done.

Had a new pool liner and filtration system install and am extremely pleased with the quality of service after using various companies during the past 12 years. Myrtle was so efficient in managing the selection of the liner, contracts and payment while Denis, with 35+ of experience, managed the technician crew and resolved every issue that arose with the install of a new liner and a new filtration system. Professional, punctual and problem-solvers. And bonus points for getting this job done before a prom garden party. :) Highly recommend this company.

Contractor showed up at 630 am when it was to be 730-8. Demanded more cash for services than expected. Never hooked filtration or pump up to pool. Also left all paper scattered around yard to get wet by rain. Worker parked on front grass.

Now mermaid will not answer or return phone calls.

I had a problem with the wiring of a pool pump not purchased at mermaid and Don helped me solve the problem in minutes. Awesome service!

K1 and K2 were absolutely amazing. Very pleasant and knowledgeable. I recently lost my husband and was overwhelmed with having to open and maintain the pool. They were kind and made sure all was in order.

Thanks Adrian for the great service and knowledge. We enjoyed the purchasing experience. We never felt pressured to buy. True professional.