Based on long history of being a good Ottawa Company I did not check the reviews and had them come in to do an estimate. Around $2,400 which was lower than others. Paid a deposit of half and the window was scheduled to be installed a month to a month and half. 3 months later no news, I called and yes it has arrived they said and let's schedule for the following week. Day came, no show. Re-scheduled again no show and no call or explanation.
Note that you cannot call as they want you to email and they will call you which they never do. Must have sent 15 emails in a couple of months and no response.
I decided to show up at the office and met the so called Operations Manager and he promised an installation next week. Again no show, no call no explanation. The Operations Manager had given me his cell phone number so I called several times, no answer, I sent several text messages no answer.
I then sent an email and text saying that if there was no answer in the next 48 hours I was going to small claims court (Now mid January) to get a refund. No response.
I just happened to drive by with my spouse and we decided to stop and visit them. We showed them that we were also taping the conversation and that we were not leaving until our money was refunded.
After a real hassle with the so called Accountant on speakerphone and reiterating that this was taped and we were not leaving, an E-transfer was done. Waited for it to happen and then left. No sorry, they simply did not care. Please note that the deposit was an E-transfer. DO NOT DO AN E-TRANSFER IF YOU CHOOSE TO DEAL WITH THEM AS THERE IS NO RETURN LIKE THERE COULD BE WITH A CREDIT CARD.
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