The Crack Specialists

Waterproofing
275-55 Northfield Dr E Waterloo ON N2K 3T6
Write a Review
Write a Review

HomeStars
Waterproofing
The Crack Specialists
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winner 6 timesBest of Award '22winner 6 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for The Crack Specialists

Average customer rating:
10 10 (481 reviews)

Sort by

Dr. Greg in Toronto
Dr. Greg in Toronto
0 reviews Toronto, ON
10/10

Happy with Results!

Have used them once before and was happy with the results. Had 2 more foundation cracks filled recently and am confident that they will hold up. Everyone I've interacted with at this company has been quite pleasant! Would definitley recommend them to family and friends.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Greg, we are incredibly grateful that you took the time out to leave us a review. Happy to have you as a repeat customer!

Dee
Dee
0 reviews Waterloo, ON
10/10

Crack in cubby hole in basement

Installers took time to explain the process and the warranty (not to break or remove the white plastic tips that extend out a bit from the wall. They cleaned so there was no mess for me to clean up after them.

The lifetime transferrable guarantee is wonderful. The company has been in force since 2004 and is a BBB member with no complaints. It has been recently sold to new owners so lets hope they continue the great service.

Approximate cost of services:
$675.00
Was this review helpful?
Company Response

Thank you so much Dee for the awesome review! We have always and will always continue to work hard to meet the expectations of our customers and hopefully surpass them :D

R & B Dyck
R & B Dyck
0 reviews Elmira, ON
10/10

Professional service on a hot muggy day

On the hottest day so far in 2022, Chad and JR worked hard and replaced a faulty window well. They valued customer satisfaction by consulting with us at each step and making sure that the work done was to the highest standards. We highly recommend The Crack Specialists and the fine job done by the Chad/JR team.

Betty & Richard

Approximate cost of services:
$775.00
Was this review helpful?
Company Response

Thank you so much Betty and Richard! We appreciate you taking the time out to let us know how the team did!

TwoWheelWonderer in Toronto
TwoWheelWonderer in Toronto
3 reviews Guelph, ON
10/10

Great Job. Highly recommend.

After a freak winter rain storm, I discovered water seeping into my basement. I contacted "The Crack Specialist". They were polite and professional. They identified the source of the leak (not easy), came up with a plan to fix it, executed the plan, and the problem has been solved. No more water in the basement, and all at a fair price.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.

Louie in Wasaga Beach
Louie in Wasaga Beach
0 reviews Wasaga Beach, ON
10/10

Punctual, efficient and professional

From the phone call to the inspector (Wes) to the actual person who did the work (Mel) everybody was very professional. Wes was straightforward and no sales pitch. Even suggested ways to save me money. Melanie was very punctual and the work was quick and clean. Will definitely recommend to friends and family.

Approximate cost of services:
$675.00
Was this review helpful?
Company Response

Thank you so much Louie for this wonderful review!

S in Toronto
S in Toronto
0 reviews Kitchener, ON
10/10

Two diagonal cracks with water leakage

The two technicians, Clint and Junior, arrived on time and quickly attended to the repair job. Both were professional and friendly.
Clint provided us with information on the type of repair needed for our situation. We felt confident we had made the right choice in hiring the Crack Specialist company to look after us. A lifetime warranty was also a boost.
Thank you, Clint and Junior, for the education and service.
Sheila J

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you Sheila! We are incredibly grateful that you took the time out to leave us a review.

MattC
MattC
0 reviews Kitchener, ON
10/10

Professional

Service specialist Melanie provided a great explanation about what they were doing to fix the issue. They were efficient and thorough and gave us a peace of mind that the issue was resolved. Friendly and professional.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you so much Matt, we really appreciate you taking the time out to share your experience with us and for the review.

Paul in Scarborough
Paul in Scarborough
0 reviews Cambridge, ON
10/10

Foundation Crack Repair, Great Job, Fair Price

After receiving an estimate from The Crack Specialists a couple of weeks ago I was able to have the work scheduled for completion today. Melanie arrived on time, explained the work to be done, and answered all of my questions before getting started. Despite the numerous holes needing to be drilled into the foundation the noise-level was actually quite manageable (I work from home and was slightly concerned being in meetings all day). Within 90 minutes the job was done. Melanie took the time to explain the work that was done, the warranty and she answered my remaining questions. She also had a couple of Band-Aid kits which my young son will enjoy. She was knowledgeable, friendly and did a great job. I would highly recommend The Crack Specialists to anyone needing foundation work. The entire team has been great to deal with. Thanks for a great job at a fair price!

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Thank you so much Paul for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.

Goose
Goose
0 reviews Kitchener, ON
10/10

Foundation crack

Melanie was so personable and totally efficient. Super Great work. Site was left clean. I highly recommend this company.

Approximate cost of services:
$785.00
Was this review helpful?
Company Response

Thank you so much for this review!

Dennis B.
Dennis B.
0 reviews Kitchener, ON
10/10

Crack in the foundation from window to floor in furnace room

Melanie was very courteous and very professional. Work was explained well and completed efficiently. I would highly recommend The Crack Specialists.

Approximate cost of services:
$672.00
Was this review helpful?
Company Response

Thank you so much Dennis for this wonderful review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.