Vacuum Specialists

Vacuum Sales & Service
3103 Centre Street NW Calgary AB T2E 2X3
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91%

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Reviews for Vacuum Specialists

Average customer rating:
9.3 10 (101 reviews)

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Verna in Red Deer
Verna in Red Deer
1 review Red Deer, AB
10/10

Bissell carpet cleaner

I had a Bissell carpet cleaner for 10+ years but had a problem with the carpet cleaner the last time I tried to do carpet it wasn't working. My grand daughter took me to Vacuum Specialists. They told me what the problem was and told me it would have to be taken apart and would cost $149 to repair or I could get a brand new one for only $50 more!

They took the time to explain everything to us and how to use the new Bissell cleaner. We were thrilled with the experience and would recommend them to everyone.

Approximate cost of services:
$199.49
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Company Response

Hi Verna,
Thanks a lot for your review!
We try to educate our customers as much as we can, so your vacuums will last longer and you`ll get happier :)
Hope to see you again in the future.
Take care,
Vacuum Specialists team

Phil in Toronto
Phil in Toronto
1 review Calgary, AB
0/10

BAD customer service

Sent the wrong vacuum hose even after a follow up e mail they still sent no what we ordered. They would take return only if I paid the $80 shipping!! The cost of the hose was only $130.00....DO NOT DO BUSINESS
WITH THIS COMPANY

Approximate cost of services:
$13,000.00
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Riverflow
Riverflow
0 reviews Calgary, AB
10/10

10/10

This is just the best vaccum place in town. Outstanding service and the best product on the market, I will bring my whole family to shop here for any vaccum or vaccum related appliances

Approximate cost of services:
$200.00
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Company Response

Thank you so much for you kind words!
Bring your family in and we`ll take care of all your cleaning needs :)
Stay safe and hope to see all of you soon,
Vacuum Specialists Team

cjw
cjw
0 reviews Calgary, AB
10/10

Old Electrolux vacuum

Ali is always great. Efficient. Polite. Helpful. Considerate. The SW branch has always had what I need and done any work competently. The price is competitive or better than many others.

Approximate cost of services:
$180.00
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Company Response

Thanks a lot for your review!
Ali is a great guy, indeed :) Keeping a fair price and good costumer service are the keys of our business, we're glad you agree.
Stay safe,
Vacuum Specialists Team

Carrie-Anne in Cochrane
Carrie-Anne in Cochrane
1 review Calgary, AB
4/10

Rushed and not willing to answer questions

Originally purchased beam central vacuum cleaner in August of 2018. When they arrived the previous owners had the basement developed and had 2 ports for the central vacuum to be connected for my living room and the master bedroom, I wanted to cancel the order cuz it would be very inconvenient for me to use the central vacuum efficiently as I have shoulder problems and felt it would be A lot of work to gather the hose and have an extension added to be able to reach the master bedroom and the walk-in closet at the back of the en suite bathroom. The person who came to my house to “hang” the vacuum convinced me to go ahead with the purchase which I wasn’t comfortable with to begin with. Shortly after I tried using the vacuum and as I figured it was very inconvenient to use and even with a longer extension that he suggested I needed it doesn’t reach into the closet very good so I can’t vacuum the closet very well, I have to extend the hose as far as I can and feel this will cause damage to the hose over time. The quality is extremely cheap of the beam central vacuum that I am very disappointed about as I had a beam central vacuum cleaner In the past an older one and it was very durable. This one I hardly use due to the inconvenience of it and we also purchased a roomba to use on the main level where it gets the dirtiest as there is only myself and my husband live as my children have grown up and moved, also my husband is only home for 5 days every 2 weeks as he works out of Calgary. So for the few times I use the vacuum it’s used in the bonus room and the bedrooms and bathrooms upstairs where there is carpeting. The handle of the vacuum cracked along where it joins together. When I went to pick up the vacuum I asked the store manager Ali if the warranty was 2 years since it had been replaced and he responded that it would be from the time I purchased the vacuum. He also responded rudely that it wasn’t him who made the decision that it was the company who decided. I replied I understand that but the warranty isn’t clear in the paperwork I received when I purchased and would like to know the warranty for future reference as we didn’t have very good luck with the purchase and would like to know if it happened again if it would be covered or not. He was supposed to further investigate for me but when another customer approached he asked if they were paying cash and was going to stop serving me and go to them, but finished collecting from me but didn’t answer my questions about the warranty. Ali seems to be easily distracted and doesn’t give very good customer service

Approximate cost of services:
$1,400.00
0 of 1 people found this review helpful.
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Gail
Gail
0 reviews Calgary, AB
10/10

Vaccumm repair

I got an old vacuum from a friend (Tristar) and it needed some repairs. I took it to vacuum specialists and they serviced it and fixed it up like new. Now it works better than my new Tristar. Abdo you ROCK!!

Thanks
Gail Wood

Approximate cost of services:
$22,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Gail,
Thank you very much for your review and for supporting our business :)
Hope to see you again soon, take care!!
Vacuum Specialists Team

Lori in Toronto
Lori in Toronto
1 review Calgary, AB
0/10

Oreck vacuum not as expected

I bought from VacuumSpecialists on Amazon, July 2020, not knowing it's shipping from Canada. Item came without Oreck box, warrantee, or manual in mostly open damaged paper box-just 2 piece of vacuum. Tried to return but they want me to ship it from US on my dime. Then company dropped price on Amazon $70.00 week later. Tried to get price adjustment and they denied it and sent me a paid shipping return label. Who are these people? I need a new box and insurance to ship to Canada. They do not even price match their own items, let alone ship new items as described. AVOID

Approximate cost of services:
$389.00
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Private User
Private User
Private User reviews Airdrie, AB
0/10

Feel ripped off

Bought a beater bar and it turned out that my vacuum didn't have enough suction to make it work so I took it back the next morning. They did not reimburse me but instead, gave me a store credit. They blamed it on Corona virus even though they could have easily wiped the product to ensure it was safe for anyone who bought it after...

Approximate cost of services:
$80.00
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Private User
Private User
Private User reviews Calgary, AB
10/10

Love this place and the staff are super honest

. Highly recommend this place I’ve been coming here for a few years and love the service super honest staff and very helpful. If you need vacuums or any repairs go see these guys.
Thanks for the great service

Approximate cost of services:
$100.00
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Company Response

Thanks a lot for your kind words and for supporting our business :)
Keeping a fair price and good costumer service are the keys of our business.
Take care,
Vacuum Specialists

Lisa in Edmonton
Lisa in Edmonton
1 review Edmonton, AB
10/10

Excellent Service

The bearing on my old Kenmore Upright piled up.........brought the vacuum to the Airdrie store...........they were able to fix and return to me SAME DAY!

Since then I've needed a couple of other things and the gentleman in the Airdrie store has been great, he is even mailing out a new belt to me so I can continue to social distance during the COVID-19 crisis.

When it comes time to purchase a new vacuum I will definitely be doing it here!

Approximate cost of services:
$100.00
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Company Response

Hi Lisa,
Thanks a lot for your review and for supporting our business.
We`re glad we were able to fix your Kenmore and provide you the belt for it. Those are great units and last a long long time :)
Let us know if there`s anything else you need in the future.
Stay safe,
Vacuum Specialists team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vacuum Specialists

The Vacuum Specialists began as a small store formerly known as South West Vacuums in the SW quadrant of Calgary. In 1985, we opened our second location in the NW quadrant of the city. In 2005, we designed a unique showroom that now serves as our head office on the corner of Centre Street and 30th Ave. Four years later, we opened our third location in Airdrie at the Luxstone Plaza. Today, we continue to focus on serving our customers well and are proud to be the exclusive dealer of many large brands of central and portable residential and commercial vacuums.

CATEGORIES
Vacuum Sales & Service
PRODUCTS
Vacuum Specialists offers the following top brands of Residential Cleaning Equipment and Accessories: Eureka, Dyson, iRobot, Sebo, Karcher, Miele, Dirt Devil, Johnny Vac, Airstream, Hizero, Readivac, Hoover, Perfect, Sirena Water Vacuum, Riccar, Simplicity, Royal, Panasonic, Oreck, Soniclean, Lindhaus, Vapore, Lady Bug, Reliable, Vapamore, among many others. Vacuum Specialists offers the following top brands of Industrial/Commercial Cleaning Equipment and Accessories: Sebo, Karcher, Ninja (E-Steam), Sanitaire, Riccar, Stanley, Makita, Mighty Mouth, Carpet Pro, Nacecare, Simplicity, Smooth Air (Husky), Nilfisk, Ghibli, Targa, Numatic, Jet CleanMax, among many others. Trust the Vacuum Specialists for all your Residential and Commercial Cleaning needs.
SERVICES
Since 1970, Vacuum Specialists has been faithfully serving Calgary and surrounding areas as the top choice for servicing and repairing Vacuums, Cleaning Equipment, and Janitorial Equipment. Our success has always been driven by exceptional customer service and our commitment to delivering quality work.
BRANDS
Beam, Dyson, Nuera, Easyflo, , iRobot, Sebo, Karcher, Miele, Dirt Devil, Johnny Vac, Airstream, Hizero, Readivac, Hoover, Perfect, Sirena Water Vacuum, Riccar, Simplicity, Royal, Panasonic, Oreck, Soniclean, Lindhaus, Vapore, Lady Bug, Reliable, Vapamore, Ninja (E-Steam),Stanley, Makita, Carpet Pro, Nacecare, Smooth Air (Husky), Nilfisk, Ghibli, Targa, Numatic, Jet CleanMax, among many others.
WEBSITE
http://www.vacuumspecialists.com/
YEAR ESTABLISHED
1985
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cash. Interac, VISA, Mastercard, American Express, Cheque, Paypal .
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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