Monarch Homes advertises their excellence in customer quality and the quality of the homes they build.
Let me assure you that we spent two years with them coming back and forth and still major issues were never corrected. Let us not even discuss Tarion cause they come to your home and tell you that unless they can notice it from 4 feet away, it is not a problem. Don't forget that the supervisor who comes to your home from Tarion is in his late fifties and of course at that age, as all of us in that age category will agree, there is much and much that we miss from 2 feet away, never mind 4 feet away.
The oak staircase was redone four times and each time we had to clear the kitchen, great room and the loft cause it is an open concept bungalow with a loft. Therefore all furniture had to be squeezed into the front room and the dining room. All drapes and blinds removed each time. The second time took the three months of the summer from start to finish. Imagine all summer living in that condition. We also did not have a bannister for that length of time. They made us sign a waver that they are not responsible for our safety. We had no choice if we wanted the job to be repaired. Tarion does not get involved at that time you see.
The fourth time it was done by an outside company who claimed to be the best. They are good but since the stairs could not be stripped down completely to virgin wood, after a year and a half it is peeling again.
Every time we complained to Monarch they sent an army of people from Head Office who told us that they could not see anything wrong even though it was right in their face. Finally, after much complaining from my end, they sent someone who could actually see and agree to what was wrong.
The marble they use around the shower stalls and around the fireplaces, are standard, however the marble is not polished. It is completely dull.
Every builder has quirks. However when the people representing the builder are dishonest and try to use trickery, that is when one should draw the line.
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