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Custom Granite & Marble Ltd

Countertops
755 South Service Road Stoney Creek ON
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Countertops
Custom Granite & Marble Ltd
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79%

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Reviews by rating (past 12 months)

Reviews for Custom Granite & Marble Ltd

Average customer rating:
7.9 10 (25 reviews)

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Trevor from Burlington
Trevor from Burlington
1 review Burlington, ON
10/10

New Caesarstone Countertops in Kitchen

We searched extensively for a company to help us with our new countertops. After receiving about 10 quotes, we decided to go with Custom Granite & Marble. Shea was professional and courteous right from the start. She offered to price match another competitor's quote and also customize our edge detail. I had some concerns after reading some negative HomeStars reviews, but Shea gave us their side of each one, so that we could get the full story. This was extremely helpful. Their scheduler, templater, and installers were all very professional & meticulous. It was very obvious that their installers are extremely good at what they do, and take pride is doing such great work. They also protected all our floors and cleaned up after themselves. The final outcome is a beautiful new countertop, with no hassles along the way. Thanks Shea & team for helping make this such a great experience.

Approximate cost of services:
$5,000.00
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Darryl from St. Catharines
Darryl from St. Catharines
1 review St. Catharines, ON
10/10

Granite Counters

I was referred to Custom Granite in Stoney Creek by my parents who have purchased granite for 2 of their homes.

I had an excellent experience with this company. From the moment I walked in their showroom to the minute my counters were installed, I couldn't be happier. The attention to detail was great - the counters also fit perfectly and were exactly what I wanted.

I will definitely be going back for my next kitchen!

Big thanks to Mike Card and his team for helping me create the perfect kitchen!

Approximate cost of services:
$4,200.00
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Shannon Moore from Burlington
Shannon Moore from Burlington
1 review Burlington, ON
9/10

Granite

Ou family did the kitchen, 4 bathrooms, and a bar top. Sales reps are very friendly and honest. I got straight forward answers, actual square footage, and no hidden fees. Instal was done in 7 days. Crew installing was clean cut and polite. No mess left behind. Too many choices, we had a hard time picking colours, but the sales rep gave good advice. Bring your door and tiles. It helps.

Approximate cost of services:
$12,000.00
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Natalie from Grimsby
Natalie from Grimsby
1 review Grimsby, ON
10/10

Kitchen and vanity

When I started looking at doing my kitchen and bathroom, I asked around to my friends and co-workers that had recently had their kitchen done. They had gone to Custom Granite and and said that the time line and service was great. When I got there, I was warmly greeted by the receptionist and I received my quote right then and there. No waiting for someone to call me in a couple of days. My sales rep (Jen) was very friendly and knowledgeable when describing the difference between Quartz and Granite and answering any other questions I had. The templater that came to measure as well as the installers, was very nice and friendly and worked very professionally. Thank you Custom Graite for the beautiful geanite as well as excellent service. I love my kitchen and bathroom :)

Approximate cost of services:
$5,800.00
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Peter from Hamilton
Peter from Hamilton
1 review Hamilton, ON
10/10

Kitchen & 2 Bathrooms

For the last 3 months I have been searching for a material called Super White Granite. This material is rare but I found it in Toronto and at Custom Granite in Stoney Creek. The sales rep at Custom Granite informed me that this material was softer thank most granite and you should use caution because it scratches and could etch with acids. When I was in Toronto I wasn't told anything about this material other than it was amazing and all the famous designers use it in there kitchens. My wife and I have 3 kids and use our kitchen everyday. I'm so happy I was told about Custom Granite because I got the correct information to make an educated decision. We ended up going with the Super White on our island and Caesar stone Concrete on our perimeter which is our prep area now. I recommend Custom Granite 100%

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Cathy from Hamilton
Cathy from Hamilton
2 reviews Stoney Creek, ON
10/10

Kitchen Renovation

Fantastic experience! After owning our home for 17 years we ventured in to a total kitchen/dining/living room renovation. This was our first renovation and having little experience with choosing granite the owner picked our granite that has far exceeded our expectations. He had MANY great suggestions and we ended up purchasing our stainless sinks from them as well. They came the days and times that they booked with us and were courteous. A few other staff members that we happen to have interactions with were also VERY helpful. I wish I could post pictures! They even lined the built in dog dish area with granite! Completely over the top!

Approximate cost of services:
$9,000.00
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B.C. from Ancaster
B.C. from Ancaster
1 review Ancaster, ON
0/10

Kitchen Granite Counter Tops

HORRIBLE!! I am in the design business and I did a complete home renovation, so I have extensive experience with contractors with zero concerns. This company first sent out a contract templater who got the layout wrong. Upon installation, I notifed them immediately and they admitted it was their error and would rectify it. However, instead of making my counters from new granite slabs, they tried to fix the original slab and it was a hack job!! It then took over a week, a threat to revoke payment, and we had to drive out to their location to get a response. The owner finally came to my house and said the job was "not that bad" and told me that I reminded him of his wife with my complaints. They originally promised us excellent workmanship to justify their high prices and we received the extreme opposite. The owner said he wanted to rip the counter tops out of my kitchen so he didn't have to deal with me. I am not embellishing his statements, this is literally what was said to me. We had been weeks without an oven as we had to disconnect our gas, and he could not care less about our inconvenience. He offered to do an on-site fix with grinders which would create an huge mess with dust, not to mention a refurbished product, so we refused. He finally agreed to replace my countertops when I would not relent. He literally laughed at my request for a discount/compensation for our troubles. In all my years of design and renovations, I have never experienced anything quite like this fiasco. However, I have shared my experience with all of my colleagues and clients, to spare people from having a similar horrible experience with this company and their third party contractors. I hope this helps.

Approximate cost of services:
$5,000.00
3 of 4 people found this review helpful.
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Private User
Private User
Private User reviews Niagara-on-the-Lake, ON
0/10

bathroom countertop

We contracted them to do bathroom counter and shower seat granite. They short cut the granite countertop citing that they had to in order to avoid damaging our warped wall. They dinged the wall anyway, so it really didn't matter if they had cut the granite to fit!. The gouge would have just been a little deeper. They refused to cut us another piece or even fill the 1/8" gaps on each side with epoxy for us. When we refused to pay until they fixed it, they stalled us on the phone and entered our home without our consent or knowledge and took the counter back. They damaged our woodwork and walls further when taking it back also. They knew that we could not go without it because we had a seat already made to match. They also did not return phone calls when I asked for some epoxy to fix their error. They refused to drop it off stating that they are not in the area despite the fact that I had seen many tags on granite going to our area. So I had to pick up the epoxy myself to fill the cracks. Unbelievably rude owner who was keeping our deposit claiming that they had had to come out several times (charging $200/visit!) when two visits were due to the large gaps. I would never recommend them to anyone!

Approximate cost of services:
$1,700.00
2 of 2 people found this review helpful.
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