Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Groves Wm Ltd

Drain Services
800 Rennie Street Hamilton ON
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

61%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Groves Wm Ltd

Average customer rating:
6.2 10 (17 reviews)

Sort by

Private User
Private User
Private User reviews Midhurst, ON
0/10

Horrible Experience!

Called if they can fix and or replace a septic pump that isn’t working. Told me that it would be no problem and they’d come and fix it. They showed up and spent 2 minutes looking at the pump and deduced we needed an electrician because they don’t do the electric. So why tell me they would be able to fix it or replace it only then to just drive out and not be able to do that unless it was a plug in. Company didn’t disclose properly what they could or couldn’t do. Because of that I paid for one hour of service to know what I already knew which is pump doesn’t work. They are rude and condescending. Use this company at own risk. Lawyer said I could take legal action but in the end the time and effort to hold them accountable wasn’t worth it to us. Terrible.

Approximate cost of services:
$127.00
Was this review helpful?
Erin in Toronto
Erin in Toronto
1 review Hamilton, ON
0/10

plumbing for sewar back up

Call in morning due to sewer back up for an agreed afternoon appt. All questions answered: re: price, est timeline to do the job, and time: afternoon job with a 20 min. lead phone call. All agreed, no need to call another service. 4pm call . After 3 yes answers to their questions technician dispatched. BUT then the representative says this: BTW any time it takes AFTER 6pm is double time is that o.k. ? THIS NOW? REp couldn't give me the stats on length of time, % that goes outside 1.5 hrs BOGUS to tell me this now! I ask to speak to owenr, 'someone' comes on phone doesn't identify themselves. They think this is giving me proper notice. What happened to telling this on the morning call? Absolutely NO regard for the customer. After 45 min. they still didn't understand the lack of courtesy, and proper protocol or my angst, and then pulled this: " Over 90 yrs. and you are our first complaint " ... NEVER ! They are horrible, ! my time $50 WASTED. I quickly went online for reviews and saw they are Horrible !!!!

Approximate cost of services:
$50.00
Was this review helpful?
Private User
Private User
Private User reviews Burlington, ON
0/10

Awfull customer service

Their office staff have it wrong. They expect their customers to appreciate bad service and not complain.

A simple service that should not require an endless discussion, seems to stop them on their tracks.

Approximate cost of services:
$150.00
Was this review helpful?
Englishcanuck in Hamilton
Englishcanuck in Hamilton
1 review Hamilton, ON
10/10

Just what we needed

We paid $150 for our drains to be unblocked. We were quoted $1600 for the same solution from another company. I am awaiting an explanation from the expensive one before I name them but a great service guy (ask for Tim - he’s awesome) prompt response (8 hours) and constant updates if requested.

All the ladies I spoke to on the phone today were amazing, helpful and very personable

Great company, you should be proud of your honestly and abilities

Approximate cost of services:
$150.00
Was this review helpful?
Peter T.
Peter T.
2 reviews Hamilton, ON
10/10

Sewer clean out

Fast service in emergency situation. Fantastic service man. Polite, a great sense of humour and very thorough. They have done a great job every time I called them for our buildings. And the price is more than fair.

Approximate cost of services:
$92.00
Was this review helpful?
John in Hamilton
John in Hamilton
3 reviews Hamilton, ON
10/10

Cracks in foundation floor

Thanks to Gary for his suggestions on dealing with our floor cracks and putting our minds at ease and John and crew for doing the concrete work. So glad we called them. John and Diane

Approximate cost of services:
$4,500.00
Was this review helpful?
David.O in Hamilton
David.O in Hamilton
1 review Hamilton, ON
10/10

Main Drain

We had a flood in our basement. Tim Cook from WM Groves showed up and right away he stopped my wife from stressing with his professional manner . He had the problem fixed in no time and the price was great. WM Groves will be our first call in the future and will recommend them to friends. Once again thanks Tim for a great job.

David & Melissa O.

Approximate cost of services:
$145.00
Was this review helpful?
Private User
Private User
Private User reviews Hannon, ON
0/10

Excavation services

October 11/16 used W.M Groves for excavation services for the installment of a cistern. 21 walkway patio stones were destroyed by their truck. Were told on the day of excavating by the crew, including the lead hand Reno that when we received our bill to advise the office and they would deduct the stone replacement cost of $249.72 from our bill. I requested the bill numerous times by phone. We did not receive the invoice till Feb 25/17 at which time we did as instructed by their crew and requested the cost of the damaged stones be deducted from our bill. Jennifer and Sandy flat out refused to cover the damage that their truck caused. We are appalled at the treatment we have received from this company. Apparently the customer is not always right at WM Groves! We do not recommend this company to anyone.

Approximate cost of services:
$3,330.00
1 of 1 people found this review helpful.
Was this review helpful?
HK from Burlington
HK from Burlington
3 reviews Burlington, ON
10/10

An amazing job!

I am a builder's daughter. My Dad was an artisan, Eastern European and he believed that any jo worth doing needed to be a job well done. And so, I have high expectations of people who do work for us!

We recently had an issue with an important drain by our back door.

Will Groves himself promptly came to check it. And just as promptly, he sent Peter out. Peter did an amazing job. Meticulous, thorough, careful, and neat. He was also pleasant. He told me as he went along what he was doing and I know that he also conferred with Will so that the best solution was found for us. And he cleaned up well after he was done, too. We were both very impressed. It now looks handsome and properly done.

We want to share, too, that we find Will Groves to be a man with a
great deal of class and a man of impeccable ethics. We have also
found his staff to be both friendly and professional.

Approximate cost of services:
$500.00
Was this review helpful?
Randy J in Brampton
Randy J in Brampton
2 reviews Brampton, ON
10/10

watermain repair

I too read a few negative reviews here, however another plumbing firm recommended them. Will is a professional. His two man crew, Reno and Mike were pleasant and knowledgeable and went beyond what I expected.
The watermain just outside my basement wall had a leak. They dug 8 or 9 ft down with minimal damage to the rest of the yard.
I live in south Brampton and Reno showed up early driving in from Hamilton. Mike followed with the mini cat. Thanks guys. I'm a happy customer.

Approximate cost of services:
$2,400.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Drain Services pros in Hamilton?