Sullivan Lawn & Snow Services

Had used them for a while and had given good reviews when called.
Signed new contract Nov 15 2017 to Apr 15 2018. Paid 1st installment of 5 and they came and plowed in the first month. Dec 20th no one came and plowed. Called pager and left number no reply. Visited yard and trucks were in yard with plows attached and their yard was plowed.

Do not rely on them even if you have a signed contract
They have refused to explain

1 of the most unprofessional companies I've ever had to deal with. Snow removal was barely adequate. On more than 1 occasion they pushed the snow across to my neighbors property and side walk. Lawn care was hit or miss. Called to complained numberous times and only got the answering machine. Calls and emails were rarely returned in a timely manner or just completely ignored. Would not recommend this company for even the most basic service.

Do not use this company!! They are so unprofessional! The condo complex I live in hired this company for snow removal. I guess they are paid for every time they come because they will show up at 4am to plow literally a dusting of snow. They will park their unused trucks and let them idle for almost an hour eventhough they are not being used. When the workers talk to eachother they literally scream at one another. It has woken me up on numerous occasions. I've emailed and left messages with Sullivan's office with my concerns and I have yet to receive a response. Like I said, completely unprofessional company from the workers outside all the way to management in the office. If you're looking for a lot of sleepless nights these are your guys.

My neighbour used them for years. Stephen and his great staff took good care of him. I hired the firm last fall to dig out two huge old cedar bushes. This spring I had them edge all the beds, dig up & resod my boulevard and dig up my front beds. The guys all know what they are doing, the prices are reasonable and what they have accomplished looks great. They make good suggestions too- very helpful.

We've used this company for snow removal this winter. They did a horrible job. After they cleaned my driveway, I need to shovel again.
Every time I called, only got answer machine. DON'T USE THIS COMPANY!

Unfortunately I didn't learn my lesson the first winter and gave them a second chance after they promised (in writing) todo a better job. When they did come they did a horrible job at snow removal. Only would do part of the driveway and porch. Didn't even clear around the car. Only got a message machine when I called to complain and they never called back. What ever you do DON'T HIRE THIS COMPANY!

We've used this company for several years for gardening and snow removal. Their gardening services are adequate, but their snow removal is truly dreadful.

Their contract is such that at least 4 centimetres of snow must fall, all at once, or they won't come. There could be 3 centimetres a day for a month, and they would never lift a finger.

When the snowfall does fit their narrow criteria, they are slow to arrive and do about half the job. They have also damaged property and refused to fix it properly. And any extra service, such as salting, is ridiculously expensive.

If you complain, they do a worse job next time, assuming they snow up at all. This year, family members have shovelled more of the snow than Sullivans have, even though Sullivans are receiving a substantial sum of money every month to do the work.