Purchased a dinning table set, china cabinet with hutch and high top bar chairs, had it delivered by Amber's to my home. One of the bar chairs was damaged and I requested it be replaced. Also the hutch needed to be touched up as the lacquer finish was not acceptable. Their service guy insisted that this be touched up in our home, and it was done in our home and FILLED THE HOUSE WITH TOXIC FUMES! We had to leave the house for the day with all the windows open. They also insisted that the bar chair would be repaired by their service people and returned later, condition of the repair not satisfactory to me but they didn't care. Followed up with the sales lady and she just ignored our calls and disputed anything was wrong with the furniture when we returned to the store. One of the worst experiences I have ever had with a higher end purchase. The sales people will say anything to you to win the sale, then forget about you and deny anything is wrong if there is any issues with your order.
I SUGGEST TO SHOP ELSEWHERE FOR FURNITURE!
- Approximate cost of services:
- $8,000.00