Action Furnace Inc

Very effective and fast communication with customer service. Very friendly and knowledgable staff. Thank you for your service, would highly recommend Action Furnace.

They charged me an extra $220 for a simple gas pressure test and told me its not included in general diagnostics. Their competitors include it in general diagnostics. I paid $98 for diagnostics and $220 for gas pressure test.

Techs Jacob and Stefan were very professional and did a very thorough job. Just before they left went over what the work that they completed.

If you know what repairs are required, they will not quote you on the repair unless you spend $100 for them to come to site to decide what repairs are required. Save you're money and spend it elsewhere, somewhere without poor business practices.

They went beyond to get the job done for me and great working team players

We had Action Furnace do an annual inspection a couple months ago, when the technician (Tara) found a problem with our heat exchanger, which was still under warranty. A new exchanger was ordered; it arrived a week ago, and we had another technician (Nicholas) come to to
the work. He was extremely pleasant, efficient and competent, the work was done in about 3 hours. He also provided us with numerous photos detailing the problem. All our experiences with Action Furnace personnel have been extremely easy and pleasant. They are very approachable and competent, and we couldn't recommend them any higher.

Parker and Sean did an amazing job installing my new heat pump and hot water tank. Another company told me I needed a new furnace when it's two years old. The other company gave me a quote then when I tried to book increased their quote by 7k. Called Action back and they were out the next day. So happy I used Action.... Parker and Sean walked me through all the maintenance for my new systems and showed me how to adjust things...

This was my first time and ONLY time using Action Furnace.

The Technician was very informative and professional. He checked my furnace and relative connections very detailed. And, afterword he explained very clearly the results.

But unfortunately my experience after was not handled well by their customer service person, Alex.

When the tech was in, he must have accidentally disconnected the hanging cord on the floor and I had no hot water. I did not discover this until a few days later, as I was away, and called a plumber to come look. I did not think that the "furnace tune-up" would have any effect on my hot water tank and also didn't think that Action FURNACE provided work on hot water tanks. So, I was charged $262.50 from the plumber, who only plugged the cord back in and the hot water tank works fine. So, I sent an email to Action Furnace to reimburse me for this unnecessary expense I incurred.

When I spoke with Alex, he said that they would have to open a full investigation and that there would be repercussion on the tech. I did not feel this was fair to the tech, as it was an honest mistake. So, I told Alex that I would not longer use their services.

The "free" furnace tune-up ended up costing me $262.50 + days without hot water.

This is our first time using Action Furnace. The Technician Austin is very informative and professional. He checked our furnace and relative connections very detailed. After the works, he explained very clearly regarding the conditions of our facilities. He answered all our questions and provided us with constructive suggestions. We are very satisfied with the furnace tune up service. We do happy to continue using Action Furnace service in the future and highly recommend to other people.

I received a complimentary furnace inspection and Austin did a good job and he was very pleasant.