July 2021- What a nightmare! We were introduced to Erin, very unprofessional. Promising things and then did not including them in our contract. We got booked in for the install 4 months later. We were surprised that only 3 out of 12 windows were installed properly (see photos). We waited another 4 months to get a call to come back to fix it in 2 months later (6 months from install), meanwhile we have been living with duck tape on our window. Do not put your trust in this company. They are dishonest, unreliable, and then send you to collectors even though they have yet to complete their contract.
December 2021- Their salesperson Erin called the other saying she was sending us to collections because you have your year end coming up and needed the money. She also said that she was canceling our appointment to fix the 9 of 12 windows because all she wants us to hold back is $1000. Again, the experience with Erin has been horrible right from the beginning. If you could please correct this. Come as originally planned to install the windows correctly. We are more than happy to sign off that the work is completed once its completed.
May 2022- How long do we wait before we find another contractor to complete the work? How many visits does it take to complete a window job? (The installers said it was an easy job).