Thank you JoAnn, we are very happy to know we provided you with the products and services you expected.
Thank you for choosing Verdun Windows and Doors
Hi Françoise, thank you for letting us know how your experience with Verdun Windows and Doors went.
I am forwarding your message to the appropriate department and we will call you within the day. We aim to make all of our clients satisfied, thank you for choosing us!
Dear Mr. and Mrs. James,
We would like to t
hank you for your review. We understand your position but we would like to share the facts regarding your order as we do not agree with the facts you stated.
In our opinion, the facts were as follow:
We were scheduled to install the windows and doors the week of July 18th to the 22nd.
Unfortunately, due to a rare mishap with our wood window and door supplier, we couldn't install the windows until the end of the week.
However, we made the necessary arrangements and we managed to finish the entire installation on July 23rd, which was one day late than expected and a Saturday (a day usually off but what mattered to us was not to overstep on your following week and schedule).
Once we reached the very last window, our installer ran out of the specialty trim, which we special ordered 16 feet of right away to finish the job properly.
As soon the specialty trim came in, we scheduled the installation with you for August 5th.
On the scheduled date, our installer came to finish the last 2 pieces of trim by first placing a drop cloth below the window underneath your radiator (which is a step we always do in installations).
That is when he noticed within a minute that the cloth was wet under the radiator and he brought the leak to your attention. He had not started any work nor had he touched the radiator.
A week post-installation, we contacted you for the final payment of 23,851.59$ and you informed us that you wanted 2,000$ in credit for the delay with the trim and installation.
Followed ten minutes later by another call from you, requesting 3,000$ instead stating we damaged the radiator. You also let us know that if we were not to decrease your invoice by 3,000$, you would give us a bad review.
As stated, we cannot guarantee the time frame of any installation. Depending on the job, the length can be longer or shorter depending on many factors (weather, access to job site, other trades, mistakes, etc).
We will always do our best to provide our clients the experience they wish to have with us and take responsibility for any case we're at fault. In your order, we would have absolutely been taking responsibility had we damaged your radiator or had we promised a fixed date installation.
We do appreciate you choosing Verdun Windows and Doors and we hope this helps understand the events better.
Thank you for taking the time to let us know how we did. We would like to thank you for choosing Verdun Windows and Doors Hanan!
Thank you Guy for your review and for choosing Verdun Windows and Doors!
Thank you for sharing with us. We are thrilled you choose Verdun Windows and Doors and you were satisfied!
Thank you Konrad for letting us know how our team did. We are more than happy about your satisfaction.
Many thanks for trusting Verdun Windows and Doors!
Two doors (front + back on deck). Change 28 thermos.
Thank you Gilbert for letting us know how we did. We are available for you should you need us.
Thank you for trusting Verdun Windows and Doors!
Bay window and bathroom window.
Thank you for letting us know how we did. We are happy we made your experience with Verdun Windows and Doors enjoyable. Thank you for your trust!
Our History
Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.
Where We Are Today and Our Future - 38 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 38 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.
