Wish I hadn’t ignored the bad review mentioning being charged twice and not being refunded when I hired them.
I was also charged double and reached out to them right away, they requested bank statements as screenshots weren’t enough for them. Somewhere while waiting for the bank statements to arrive, due to ongoing COVID situation it just skipped my mind that I have to follow back on refund process. Couple of weeks as soon as recalled that I still have to get back to them for the refund, right away made sure to get in touch with them. After the bank statements being sent, they refused to refund as they couldn’t find the transaction on their end. How on earth is any of this my fault?
1. You double charge me
2. You don’t keep a record of your own transactions to show you double charge me
3. You are incapable of reading clear charges on screenshots of the bank transaction.
4. You still don’t look in to your own transactions to verify
5. You don’t have the resources to check your past transactions to compare the charges shown on bank statements.
6. You don’t have the integrity to even try to see what can be done to return someone’s money that you took.
The most common reply would be we moved you in Oct 2020 and you are only contacting us now.
YES, I contacted you guys 2 days after I was charged extra with all screenshot and invoice attached to which your reply was to wait for the statement. Waiting for which, it just skipped my mind to follow up on this incident. Hence, if I did not follow again isn't your guys responsibility also to make sure that customers are being taken car of or at least bare minimum to mark those transaction in your system that point itself that there is a query you need to look into it so later it's convenient to just verify the process. (Rather than giving excuses of not being able to verify the transactions and not even being specific about it which clearly states the intentions )
Stay away from these guys and if you have absolutely no option, do not provide them with your cc info.