I have purchased several items here, including a kitchen sink, faucet, toilet, etc. The customer service is horrible. The worst thing I thing I have experienced is having to go to the 'Customer Service' counter. It is way at the back of the building, where you have to enter through the shipping doors, after walking up a rickety make-shift staircase to get to the loading dock!!! Then you have to actually take a little twisty unmarked roundabout route through the warehouse to get to the desk. When I went, it was staffed by a clueless high school student who apparently did not know anything nor have any authority. The showroom might be pleasant, if somewhat overcrowded. But if you buy anything here, pray nothing goes wrong that requires customer service after purchase!!!!
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