Cupboards Express

The nightmare we went through with this company was much too long. We were without a usable kitchen - no counter, no sink, no usable cabinets - for 6 weeks. It was to be a two day install for new cabinet doors, drawer fronts, laminate countertop, light skirt and crown molding in a very small older home kitchen. The initial installers were obviously the lowest bidders on the job and their ineptness was complicated by the incorrect measurement the designer took. Their work was awful. The next guy seemed to know what he was doing, but in the end we have a kitchen that looks okay unless you look closely and we feel like we were totally suckered. The new fronts chip really easily (white lacquer) and have paint drips from the manufacturing process. They require you to pay everything up front and couldn't have cared less about our inconvenience. Halfway through, they admitted they have some "challenges" when it comes to renovations. The whole experience was very frustrating and stressful. Jeff has been aware of the situation all through. He did refund the cost of drawer boxes they insist I "chose not to keep" when in reality, they didn't fit the cabinets. Their definition of "custom" is to build everything standard and blame your kitchen if it doesn't fit. The Delton website says "Perfect is good enought". What they mean is "Good enough is perfect".

The height of the cabinets was not correct as install, which led to significant problems with our appliance installation. Our cabinet hardware was not what we requested, and the mistake was blamed on us without any checking being done. We had to re-install our cabinet hinges ourselves, or pay Delton extra for a service person to come and correct the error. Our cabinet baseboards are pulling away from the base of the cabinets after only several months. Considering the price we paid, we were most unhappy with the service we recieved, and with the quality of the work.

When beginning to plan the kitchen renovations, the entire process took forever! Details were overlooked on their part and in the end, there were errors made in the final product. Considering they have been in business for many years, work was sloppy and the errors made could not be corrected.