Our 2 year old rental furnace from Reliance stopped heating on Saturday. Technician told me it was the control board on the thermostat and would need replacement. I was literally left in the cold until late afternoon Monday. Norm was the technician sent to get it going again. Norm took the time to figure out what the problem was since just replacing the Board was not the answer. Took considerable persistence. Finally figured it out then Norm proceeded to put aluminum tape on various duct joints to improve heat performance. Appreciated his persistence and willingness to ensure I was not left in the cold any longer since it was -25 degrees last night! Thanks Norm!!
- Approximate cost of services:
- $0.00
- Company Response
We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait