Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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87%

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Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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Denise from Surrey
Denise from Surrey
1 review Surrey, BC
10/10

Renovation

We have been a customer of Ben's Maytag for over 16 years. We are very pleased with our Kitchen Aid & Maytag appliances and the timely and professional services (Ken) they have provided over the years. To us, after service is just as important as quality appliances. I highly recommend visiting Matt at Ben's for all your appliances needs. Les & Denise (Surrey)

Approximate cost of services:
$15,000.00
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Sandi from Surrey
Sandi from Surrey
1 review Surrey, BC
10/10

dishwasher

This is one of the most outstanding businesses of any type, any place, that I have ever dealt with. When another appliance store severely disappointed (damaged goods, unwilling to compensate), on the recommendation of a family member I called Ben's. I explained what I needed, my price range and without even having to go in to the store I was advised on suitable, quality products over the phone. In addition, Ben's was able to provide delivery, removable and disposal of the old appliance and installation of the new one, at my preferred time the very next day. The installation was done in a highly professional manner, quickly and efficiently. The staff both on the phone and in my home were knowledgeable, courteous and extremely helpful. The next time I need a new appliance, Ben's will absolutely be my choice.

Approximate cost of services:
$500.00
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Margaret from White Rock
Margaret from White Rock
1 review Vancouver, BC
10/10

Refrigerator

This company was recommended to me by a neighbour that has used them before and am I ever happy he did. Right from the 1st phone conversation to the delivery of my refrigerator which was delivered to me sight unseen in 24hrs. They came the same day I called them to evaluate my not working fridge and determined the cost to fix it. That made it easy to decide we needed to buy a new one. Incredibly fantastic service right from the start. All of the staff were very polite and kind. Would use them again in a heartbeat.

Approximate cost of services:
$1,500.00
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Jennifer from Vancouver
Jennifer from Vancouver
1 review Vancouver, BC
10/10

appliances

We have used Ben's Maytag Store several times now for purchase of appliances for our own home and two rental properties. Matt has been incredibly helpful in finding us the right appliances at incredibly competitive prices - including delivery, installation and removing our old appliances. We couldn't be happier with the products or the customer service - highly, highly recommend!

Approximate cost of services:
$5,000.00
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elaine from Surrey
elaine from Surrey
1 review Surrey, BC
10/10

maytag appliances, delivery and installation

My family and I have bought appliances many times from Ben's Maytag and they are always very knowledgeable and friendly. Tons of different options to chose from that suit my individual needs and budget. The delivery and installation is always quick, easy and painless. They even helped me discard my old appliances! I recommend this store to all my family and friends. Grade A service!

Approximate cost of services:
$2,000.00
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D swanson from Delta
D swanson from Delta
2 reviews Delta, BC
10/10

Dishwasher

After having terrible service from a different major appliance retailer, we came to Ben's. We dealt with Matt who was very honest and knowledgable. We were given great service from the sale of our appliance right through to installation. I have great confidence in Bens maytag appliances, and will buy my future appliances from here. Thankyou for a very easy,smooth transaction!!!
Diane from Delta

Approximate cost of services:
$1,100.00
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Company Response

Thank you for your review. Happy to see you that you're happy with the service and your new dishwasher. :) - Matt

Jim Verhelst from Langley
Jim Verhelst from Langley
1 review Langley, BC
10/10

KitchenAid Fridge & Stove

Over the last 10 years I have dealt with Joe and his staff both in purchasing new appliances and service department. I have found them to be very knowledgeable and professional in all aspects of both, their and their competitors products. Personalized service combined with competitive pricing against the big boys.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Belva Lee from Burnaby
Belva Lee from Burnaby
1 review Burnaby, BC
10/10

Refrigerator

I have bought appliances from Ben's for over 25 years. The staff from delivery (Kevin), sales (Joe and Russ) and repair (Ken) are extremely service oriented. I always recommend Ben's to my friends. It's also nice to support local business when they are competitive.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your support and loyalty. It's always a pleasure doing business with you. - Matt & Joe

Robert Lee from Surrey
Robert Lee from Surrey
1 review Surrey, BC
0/10

Fridge

Ordered a Maytag fridge. Was told it would come last Tuesday, which worked as I was heading out of town two days later. Got a call Tuesday morning telling me the fridge was delayed and would not be delivered on Thursday. My wife changed her plans in order to be home Thursday afternoon for the delivery. Ben's employees showed up and took the new fridge out. He then looked over the stairwell and told my wife that he'd be unable to get the new fridge in. My wife asked him if he wasn't at least going to try. They "tried," and said they couldn't do it. He then asked my wife if she wanted our old fridge put back!!!! After putting it back, the door didn't close properly so my wife had to ask him to fix it. I got a call from the store while out of town alerting me to the failed delivery. Ben's decided to refund the purchase rather than have the $1800 fridge delivered by more competent deliverymen. I then went to a competitor and ordered a frdige that was identical in width and depth and three inches taller that the one that couldn't be delivered by Ben's. It was delivered this morning as promised, and the men had no problem bringing it in. In response to Ben's reply - The stairs are not spiral. There are 10 laminate stairs straight up and a 90 degree corner of two additional stairs. Interesting that the other company was able to take the old and new fridges up and down the stairs without taking off the doors....

Approximate cost of services:
$1,800.00
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Company Response

The customer ordered a refrigerator on a Thursday with the delivery being Tuesday. The shipment from the US was delayed 2 days and the customer was notified. Thursday afternoon was the best time for the customer after the delay. At the time of the delivery we disassembled the old refrigerator and took it out. After disassembling the new larger refrigerator the delivery team thought it would be too dangerous to bring it up a steep set of wooden stairs with a 90 degree turn. We then put the old refrigerator back together and put it back in place fixing a door seal that wasn't allowing the door to close when we put it on. We communicated to the customer who wasn't home that we had to walk away from the delivery and gave him a full refund. The customer was understanding at the time and we recommended he purchase a refrigerator from another store. **edited in relation to stairs**

Jo Chow from New Westminster
Jo Chow from New Westminster
1 review New Westminster, BC
10/10

Maytag Fridge

Well Ben's, you did it again. Great service. That's why I keep coming back to you. Nothing wrong with your products, it's just I keep moving. I need my Maytag. Delivery (Kevin) the best.

Approximate cost of services:
$1,600.00
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Company Response

Thanks, Kev always has great things to say after he delivers appliances to your house. - Matt

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
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