Hired Edmunds based on reviews. I found their work excellent but their customer service and care on the job site poor. First we were asked to pick the colour of the tiles and the sales rep said he would drop off samples. I called twice and he said he would yet never showed. A week before the install date we got a call and expressed that they would bring by samples and we ended up going into the office to pick. They showed up unannounced one day to start the job. No issue but I would have liked to have had a call the night before at least.
The crew worked fast and efficiently save that when they broke for lunch there was no clean up of the debris on the walkway and I ended up with a nail in my foot. On my way to see a doctor I mentioned this to the foreman, to which he said he guessed they were in a rush to get out to lunch and that was it.
When they finished, i was not home, the departed and did a good clean up save that they did not close the gates. Not a major issue but we have a pool in the back yard and open gates are a no no.
So why the poorer than others review, the quality of work was great but I went to the office and passed on the above and to my shock I have never heard from them.
- Approximate cost of services:
- $8,000.00