Very disappointed. Marcon had designed our kitchen 6 years ago and we were completely delighted. Complete bathroom Reno a year ago; used Roman (Custom Home Renovations) as contractor recommended by Marcon. Love the design; we created a separate powder room and shower area in our single bathroom using glass doors. But the medicine cabinet mirrors do not match (one beveled, one not) and design drawing not to scale so actual powder room sink and cabinet overhangs the entry door - when we called Marcon about these issues we were told once installed could not change - we did not see before the installation so there was no chance for us to catch. We expected Marcon as the designer and supplier to catch these things for us and stand behind their ordering.
Roman's work was a disaster! For example: Shower floor does not drain and pools, and we are now having to take out tiles under window in shower to fix water invasion! Entire implementation was heart-breaking and we ended up asking Roman and team to leave before completing job because of one screw up after another. We expected the Roman as the general contractor to be present and provide oversight but this did not happen and there was a lot of work having to be ripped out and redone. When we offered Marcon a debrief or to have them come to the house to see the work, because they recommended Roman, they did not want to hear about it and in fact while we were at the Marcon shop they were recommending Roman to another client! We are very disappointed and feel like we have to redo work that we felt we paid a lot of money for - over $45K for the Reno. Please contact us and we will be happy to share pictures before you make any commitment to use the Marcon/Roman team.
- Approximate cost of services:
- $45,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?