Delsur Marble Inc

Countertops
23 West Beaver Creek Road Richmond Hill ON L4B 1K5
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Countertops
Delsur Marble Inc
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87%

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Reviews for Delsur Marble Inc

Average customer rating:
9.7 10 (32 reviews)

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MystereV6 in Richmond hill
MystereV6 in Richmond hill
2 reviews RICHMOND HILL, ON
5/10

Kitchen countertop

We were disappointed with our granite kitchen countertops. The sink opening was an inch off-centre from the sink cabinet. The faucet hole drilled on-site was off-centre from the sink opening. A one foot section of the edge (we had a simple square edge) had a clear white seamline (our granite is dark brown). The polishing of the edges in general was not uniformly smooth and shiny. We immediately called after the installers (Pablo and another son) left to complain about the white seamline on the edge. The other issues we didn't notice until later. Juan (the father and owner) said someone will come to do a touch up in a couple of days. He first commented that we should have inspected the countertops before the installers left. Well, it's difficult to notice everything right away especially if you're not sure what you're looking for. Also, you need to decide if you can live with the imperfections. That was an unprofessional comment. No one called or came after a couple of days so we called and left a message. Pablo did return my call to say they were really busy but will definitely come over by this Friday at latest. They did send someone over to try to fix the white line but could only improve it slightly. Guess we will live with the imperfections. Just not happy about it.

Review has 2 previous versions
Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Improve finishing and polishing of edges. Improve standards on finished product before taking it out to customers' site or allow customer to inspect the finished product at the work shop before installation.
Any advice to offer fellow homeowners facing a similar project?
Make sure you get to inspect your finished countertops before they come to your home to be installed. Inspect carefully during and after installation.
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Company Response

Thank you for your feedback.
Delsur Marble
https://delsurmarble.ca
905-764-5200

HZE in Toronto
HZE in Toronto
14 reviews Toronto, ON
6/10

quartz counters

Delsur marble installed quartz counters in our kitchen. They were punctual, and communicative. The counters look good but there was a slight yellow tinge on the white quartz in an area that was not obvious. They offered a solution that removed some of the yellowness and provided a quartz cutting board at no charge for the trouble.

Approximate cost of services:
$3,800.00
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Company Response

Thank you for your feedback.
Delsur Marble
https://delsurmarble.ca
905-764-5200

Bobby in Toronto
Bobby in Toronto
5 reviews Toronto, ON

First Review

10/10

Countertop and Vanity Installation

Great product, professional installation. After two years, quartz still looks amazing! Father and son team, very polite, easy to deal with. Would happily work with them for our next project.

Approximate cost of services:
$4,500.00
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Company Response

Thank you!
Delsur Marble
https://delsurmarble.ca
905-764-5200

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Delsur Marble Inc

Delsur Marble specializes in custom fabrication and installation of countertops using natural and engineered stones. As a preferred fabricator for many materials including: Marble, Granite, Quartzite, Onyx, Soapstone and Quartz by Caesarstone, Silestone, Hanstone, Quartex, LG Viatera, Vicostone, Zodiaq and much more.

CUSTOM STONE COUNTERTOPS
Make a lasting impression with all natural, custom granite, marble and quartz countertops and wood cabinets from Delsur Marble. Established over 14 years ago, we are a full-service renovation company that is proud to offer stone countertops in Toronto and professional installations to clients in the Greater Toronto Area.

We're social...check us out here:
https://www.facebook.com/delsurmarbleinc/
https://www.houzz.com/professionals/tile-stone-and-countertops/delsur-marble-inc-pfvwus-pf~126492120?
https://www.instagram.com/delsurmarble/

CATEGORIES
Countertops
SERVICES
Kitchen Countertops Bathroom Countertops Cabinet Refacing Vanities
BRANDS
Corian Ceaserstone Handstone SileStone
SPECIALITIES
Preferred Supplier to The Property Brothers
WEBSITE
https://delsurmarble.ca/
YEAR ESTABLISHED
2003
PAYMENT METHOD
Cash, Cheque and e-transfer
LICENSES
Certified Fabricator for Corian Solid Surface
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on service provided.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.