I requested for yearly maintenance service to be performed on my furnace before winter arrives. On that day, I was surprised that 2 technicians showed up as usually it is performed by one. However, I was told that one of them is a trainee. They completed the work in less than 45 minutes. As we have been a long time customer, we do not wish our house to be used as a training centre since we were not being told upfront about it.
- Approximate cost of services:
- $165.00
- Company Response
Hi Suzanne and Jon, Thank you for your respond. We pride ourselves to keep the quality of our workmanship to a very high level. To ensure that our new additions live up to our high standards we require that they shadow more experienced technicians for several months. This ensures that we will be able to provide you with our service at the same level of high standard you are used to. This is very different from many other companies which send newly hired licensed technicians by themselves and see what happens. We do not operate that way.
Since the daily work schedule is put in place the night before we were not able to provide you with this information at the time of booking. We are sorry for any inconvenience the presence of the trainee might have caused.