About Pure Air

Heating & Air Conditioning
3065 Ridgeway Drive Mississauga ON L5M 2K9
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Mills in Mississauga
Mills in Mississauga
4 reviews Burlington, ON

A/C repair

They came out cleaned my A/C upsold the filter and didn't fix the A/C (which was the reason for my call) I suspect its the capacitor/fan Motor and told them as such. Now I have to wait until after the weekend for them to come by a second time. We requested a repair but ended up getting nothing more than a check up, I've used these guys in the past but after todays experience I probably won't be recommending them to anyone else nor using them again. The price and the amount of time and work spent i feel it was not worth it considering the problem continues after their visit.
They called back on Monday and told me the condenser fan motor was $800, this is a part that costs under $300 tax in. Not sure if it's the Tech or the company but someone thinks it's a good idea to bilk their customers. I hired another company to do the work and it should be completed today at a fraction of the cost About Pure Air wanted.

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Company Response

Dear Mills. Thank you for your review. We are a family owned and operated business proud to offer professional, reliable and honest service for over 20 years! Our prices are very reasonable and we always inform all our customers about any costs prior to commencing with any work. Our technician performed a troubleshooting of your working air conditioner and all parts were properly working without any deviations from the manufacturer specifications. He therefore did not make a recommendation to replace any parts. We do not replace any parts which do not need to be replaced. In addition we did perform a cleaning and maintenance service of your system which was overdue. A follow up visit was required to attend an overheating condenser motor. We immediately contacted the manufacturer to source out a genuine replacement part and stayed in constant communication with you. Sorry, we do not offer any rebuild or used parts and motors.