Rob's Albertan Service Experts

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Rob's Albertan Service Experts
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76%

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Reviews for Rob's Albertan Service Experts

Average customer rating:
8.4 10 (54 reviews)

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Matt
Matt
0 reviews Edmonton, AB
1/10

Bad advice, issue not even attempted to be fixed

Leaking behind shower head on wall. Was told by technician to seal the base of the shower better and that it was a drain/seal problem. If it was behind the wall he said it would require ripping out the wall… Didn’t even troubleshoot anything. After I TROUBLESHOT the issue and had another plumber come out he pulled out the pipe from the wall and found no tape or dope on the end. Easy quick fix no thanks to this company which offered bad advice and low customer service.

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Company Response

We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Golf
Golf
0 reviews Edmonton, AB
10/10

A/C

Ben and Derrick were the installers of our Lennox A/C unit. They were prompt, courteous, laid down floor coverings, spent time setting up a plan and kept us informed of what to expect. They then got down to the installation, worked diligently and completed the job in the time frame we were given. They took time to explain our new system, maintenance procedures and options and answer all of our questions. Their worksite was spotless on their completion and we enjoyed our best night of sleep this summer.

1 of 1 people found this review helpful.
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Company Response

We do our best to provide every customer with superior service and it is always nice to hear positive feedback!

Theresa
Theresa
0 reviews Edmonton, AB
10/10

Air Conditioning Repair

On the hottest day in Edmonton's history and on top of that was the July 1st holiday, Rob's answered our call for service by 8:00 a.m. and the service rep (Josh) was at our house within the hour and had things up and running again within a very short period of time.
Respectful and fast and efficient service, I would recommend them to anyone

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Company Response

We are glad to hear that we were able to take care of your problem and look forward to continuing to do business with you in the future!

notimpressed
notimpressed
0 reviews Edmonton, AB
2/10

Furnace replacement

Furnace installed on April 5. When the installer was drilling through the stucco, one of the pilot holes was drilled in the wrong location. This resulted in considerably more stucco being chipped away than was necessary. Both of the installers admitted that they had made a mistake. When I contacted the sales representative and sent a picture of this, he said he would forward it to the general manager. The response that I received was that the installers said that the stucco was brittle. Nothing was mentioned about the mistake. The mistake was covered up with an aluminum plate which is a real eyesore (very noticeable because it is right next to our patio). These aluminum plates are supposed to be replaced with white plates when supplies become available.
I have not received any response from the general manager regarding any of the above.

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Company Response

We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.

crazyquilter in Edmonton
crazyquilter in Edmonton
1 review Edmonton, AB
10/10

Furnace Service

Rob's Albertan is a good company to deal with. Their technicians are top notch.
Today our furnace was serviced by Paul R. Paul is a very efficient technician. He was very polite and friendly and easy to talk to. He was also very thoughtful about taking off his shoes and explained that he has indoor shoe covers but didn't use them as the moisture from the snow would come through onto our floors.

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Company Response

Hi! Thank you for taking a moment to share this wonderful review!

ryleycivin in Edmonton
ryleycivin in Edmonton
1 review Edmonton, AB
10/10

water tank install

We have been dealing with this company for 20 years or more. The service has been great and the techs have been very friendly and informative. I must give Chris and Tomas a perfect score. They were clean and friendly. They took extra care in not dirtying our carpets. Thank you once again for the wonderful service.

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Company Response

We have truly appreciated your business over the years and thank you for being such a loyal customer!

Jackie  in Edmonton
Jackie in Edmonton
1 review Edmonton, AB
10/10

Service Manager, Dispatcher, Plumber

Thank you so much to the Service Manager Pat for calming me down when my basement flooded and for being extremely detailed over the service that would be provided for me by the plumber that would be arriving at my house. The dispatcher Karleen called me to let me know exactly when the plumber would be arriving at my house she was very professional and extremely friendly making me feel very at ease.

Matt Thomas just recently fixed a blockage in my basement drain. Matt did an excellent job he is extremely polite and very knowledgeable! Matt greeted me as he arrived at my home and explained to me very clearly what he would be doing to fix my basement drain from flooding. Matt left my house in a very clean condition with nothing left behind. When Matt was finished he explained everything to be in detail again. My husband arrived after and he was nice enough to explain everything to my husband. Matt even double checked everything to assure us that the basement wouldn’t flood again! So, impressed by Matt and your company Rob’s Albertan Service Experts. Would recommend your company to all my coworkers, family, and friends!! Thank you so much again Pat, Karleen, and Matt!!

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Company Response

Jackie, thank you for taking a moment to share your experience with us!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and Air Conditioner service

Russ serviced my furnace in Feb 2018 and my air conditioner in May 2018.

I find him to be very polite, informative and hard working. He brings his own slippers to enter my home with, which to me, shows respect for my property. He is answers my questions honestly and patiently as I am asking them while he is working.

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Company Response

We appreciate your positive review about your recent experience with Russ!

Lorraine in Edmonton
Lorraine in Edmonton
1 review Edmonton, AB
10/10

Installation of new AC

Jason and Paul did an excellent job of installing a new AC. They were very polite and did a wonderful job of the installation. They left our house in a very clean condition with nothing left behind. They explained the work that had to be done and the time it would take to do it. Extremely satisfied. Lorraine B.

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Company Response

We appreciate you choosing us for your recent installation and we're happy to hear that the team provided you with an excellent experience. We look forward to continue working with you and thank you for being a valued customer!

Jack in Sherwood Park
Jack in Sherwood Park
1 review Sherwood Park, AB
6/10

Very Expensive

We had a noisy furnace motor - Rob's Albertan service man came out and repaired it on February 12, 2018.
My main problems are with the price of the motor and the price of cleaning the blower.
I was charged $721 for the motor (later found an equivalent motor locally for $230) and was charged $161 for the capacitor (very expensive for a capacitor that normally runs for between $8 to $15 at appliance repair parts shops in Edmonton). Then I was billed $141.00 for cleaning the blower wheel. This is removed when the motor is replaced and took the service man 20 minutes to clean. That is equivalent to charging me $423.00 per hour for his labour. I also got charged a service charge of $125.00. Sorry home stars (Rob's Albertan Service Experts) I cannot recommend you to others because of your pricing practices.

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Company Response

Hi Jack,
Could you pleased contact the service manager at 780-477-3261 we can take a look at your bill to make sure everything is correct. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rob's Albertan Service Experts

No one takes care of Edmonton's HVAC repair needs like Service Experts Heating & Air Conditioning. We offer NATE-certified heating and cooling technicians to service ALL makes and models of HVAC equipment, such as Lennox, Rheem, Trane, Carrier and York to name just a few.

Our trained HVAC specialists are available to service all of your HVAC installation and maintenance needs and we offer HVAC service plans to make sure your heating and cooling equipment perform well, all year long. Service Experts Heating & Air Conditioning is not just your Edmonton air conditioning and furnace repair solution. We also specialize in other home services such as duct cleaning.

The Heating, Air Conditioning & Air Quality Leaders

As the HVAC industry leader we can do what no one else can - deliver a complete range of heating, air conditioning and air quality products and HVAC maintenance services to assure your home comfort.

We're also an official ENERGY STAR® Retail Partner, proudly providing the highest level of comfort and utility savings via our selection ENERGY STAR qualified central heating and air conditioning systems.

So whether you need furnace repair service, furnace maintenance or a new, high-efficiency heating system, call us today. You'll be glad you did. We guarantee it 100%, in writing.

*Accent Heating Service Experts is now Service Experts Heating & Air Conditioning

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
WEBSITE
https://www.robsalbertan.ca
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
42
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.