Rob's Albertan Service Experts

Some initial issues with bypassing the garden hose, as you don't need to soften that. Recommend keeping lines short as possible on HWT, currently my setup had lines from original HWT location, will move in the future as the time for HW to reach tap is longer. Space saving is bonus. Some leaks on install but all rectified in a prompt manner. Overall happy with everything, service is top notch.

Very pleased with the service man Adam. Very nice and friendly. Very energetic about doing his work and very on top of getting it done correctly. We have been very pleased with Rob's Albertan interest and service for customers.

The long weekend was longer than usual with all the rain and a sump pump that quit working. The weekend could not end fast enough and we called Rob's Albertan first thing in the morning and they dispatched a service technician with the sump pump with in the hour and the whole job was complete before 10am. The technician was professional and informative about the new sump pump.
We have used Rob's Albertan many times over the last few years and have always been amazed at the quality of service. I would recommend this company to all our friends and family because they are truly a company with heart.

Update: March 9, 2016
I have updated my rating from a 4 to an 8 after being contacted by the General Manager of Rob's Albertan to address my concerns. His call served to:
1. Apologize for the oversights / mistakes / miscommunication.
2. Correct the annual maintenance service call price which had been erroneously quoted to me. The price is only marginally more costly than the price from the company to which I intended to switch.
3. Demonstrate goodwill and accept responsibility by offering reasonable compensation which I was pleased to accept.

In fairness to others who will use HomeStars reviews, I cannot change my rating to a 10 because, we should not have had to go through this process. I sincerely appreciate the GM's effort to mitigate our dissatisfaction.

Original review February 19, 2016
We had 2 new furnaces installed in November 2014 at which time we were pleased with the installers. However, we had the understanding that they had connected the existing humidifier to the new system. Last winter, and then again this winter our home seemed very dry and I experienced extreme sinus pain. We were literally bruising ourselves because of scratching our dry skin during sleep. We called Rob's to service the humidifier. The technician said that it wasn't operating and that we needed a new one. $116 to be informed of that. Then $600 to have the new humidifier installed. The technician said that it would take a couple weeks for the humidity to reach a comfortable level. It was at 16% and should have been at 35%. We waited, kept checking the humidity, and saw no rise. Excruciating sinus pain and itching continued. We were operating out jet tub just to add humidity to our bedroom as a temporary measure to augment the humidifier. Husband goes to the mechanical room to determine if he can see any problem. THE TECHNICIAN HAD NOT OPENED THE WATER VALVE!!!! Here we were trying to be patient and not complain as the technician had said because of the drywall and hardwood floors it could take awhile to get the humidity up! Then in January we get call reminding us that we are overdue for our annual maintenance which was included in the purchase price of the furnaces. When the technician arrives, we tell him about the humidity problem and that his predecessor had not turned on the water valve. No apology, no Gee, I'm sorry that you have been having so much pain and discomfort unnecessarily because of our screw up! But he looks at the humidifier and asks when it was installed. We tell him that it was only 2 months ago and that literally it has been operating for only a few days since the water was turned on. He can't believe it because the humidifier pad is so gunked up with crud. He says that pad has to have seen at least 18 months of use. Did we get the new humidifier that we paid for or did we get one that had been previously used???? We waited for a few more days, constantly checking the humidity and seeing no improvement. I went to the mechanical room to check the humidifier and noticed that the technician, Adam L., had left the humidifier set to summer instead of winter!!! I called Rob's and asked to speak to a service manager and was told that he was on the phone, so I agreed to be placed on hold. After about 3 minutes, I called back and was told that he was not in the building. I left my name and number for a call back. I have not yet spoken to a service manager. Its been more than 3 weeks! The humidity is currently at 26%. Certainly not the 35% that it should be by now but at least the sinus pain is gone as is the itchy skin. But our blood is still boiling that we had to endure it at all because of the technicians not taking adequate care in their duties.
I am also checking into whether it is legal for Rob's to force us to pay their high rates of annual service in order to have the parts warrantied on the new furnaces. Having to pay $600 per year to for maintenance over the life of the furnaces is RIDICULOUS! It means that either you pay and additional $12,000 (over 20 years) for furnaces that already cost $13,286 or you don't but end up being held hostage for service and parts charges. The customer loses either way.

We had a very positive experience with service experts, will defiantly be using them in the future and recommending them to family and friends. Allan our technician was very knowledgeable, helpful and friendly. He showed up with all the parts to fix our furnace right away and made some great recommendations. Thank you for such great service!

The installation crew showed up at the time proposed . They had all the materials required including pre-messured duct transition pieces . They were pleasant and the lead Tech. reviewed their plans with me to ensure that there was not something I knew of which would change plans and so I understood plan . They set about their work in a most efficient manner . The work was done far quicker than I had expected. They cleaned up the area well on completion . The price was a bit more than I had originally had anticipated( not the responsibility of the installation crew ) but I am satisfied . The City of Edmonton inspector , who was more thorough and detailed than I had expected , said that they had done a quality job !! The lead Tech was Rob and his crew was Sam & Josh.

I have always been please with Rob's Albertan service. I did not get a call the fall for furnace tune up. But I always phone anyways. I always ask for the service technician - Russ. He does an excellent job. Knows our equipment which is a bonus. Totally looks after our needs.

Professional, thorough, the tech did his job . That's what I paid for to have it done correct the first time .
I will call the back anytime ,it was a pleasure and a relief.

Look out! Called Robs Albertan today to have a tech come look at my furnace which was not heating. Not my first choice as I have had work done in the past and since been pestered by their call centre and junk mail, but no one else was available. Tech came, was in furnace room for at least 45 minutes, comes out to tell me the flame sensor has failed, which in turn has damaged the gas valve and will likely have damaged the control panel as well, though that wouldn't show up for a few months. Cost? About $800 to fix the two parts that were "broken" today and if the control panel goes in a few months and supposedly this is likely, that'll be another $900. So the tech says, since you're halfway to the cost of a new furnace, why don't you talk to a comfort advisor about replacing your furnace? Yikes! I talked to some friends who thankfully have more knowledge about furnaces than I and each one said that sounds like bs, take the flame sensor out and clean it and see if that fixes your problem. So what do you know, husband removes flame sensor, it's clean as a whistle, reinstalls it, start furnace and it's working great! Huh. Yep, I do feel like I narrowly missed being tricked out of at least $800 or as much as the cost of a new furnace.