I purchased a wall oven from Atlas on December 10, 2018. I bought this oven over the phone because the salesman said they had the one I needed in stock, and I wanted it before Christmas. I set the delivery date for December 20, since I would be home that day. However, I paid for the oven using a credit card, and they put the purchase through immediately.
On the proposed delivery day, I had not received a call from the delivery people, so I phoned Atlas to see if I could confirm the time of delivery. When I got through to someone, they informed mean that they didn’t hav e the oven, but it was ordered. I expressed my dissatisfaction, and said I wanted my money back , and did not want to deal with a company that misled customers. The person agreed to refund my money. Several days later, after nothing had appeared on my card, I phoned again, talking to another salesman. This one told me that they had had the stove when I bought it, but then they sold it to someone else. This was suppose to absolve them of their crime I suppose. This man also agreed to make sure I got my money back. Two phone calls later, I still have not received my refund.
Atlas has now had my money for 24 days, and I am fed up. There appears to be a lot of talk, but no action. They seemed very efficient at taking my money, but are not doing very well at reversing the transaction.
- Approximate cost of services:
- $1,360.00