Upon contacting Vacworks to repair my central vac system (still under warranty), I arranged to drop it off and have it repaired. When I arrived at the store, Mark greeted me and was courteous and friendly. Along with my central Vac system I also brought my hose in for them to have a look at as the connection was loose and the system would occasionally shut off and need wiggling to come back on.
Mark called my wife the next day to indicate that the vacuum was ready and that we had acouple options for the hose. We can have it repaired for $90 or replaced for $160 . No additional costs were mentioned at this point. We told him that we would purchase the new hose and would keep the old one as a spare for the basement or garage as it still worked.
I arrived to pick up the vacuum and was greeted by a lady who was very rude and ignorant. She showed me my old hose that was taken apart and in pieces and insisted it was broken and we couldn't use it any more. When I told her it worked and would like to take it for use as a 2nd hose she insisted it was broken and did not want to put it back together. After a few minutes of arguing I refused to purchase the new hose. She finally pieced the old hose back together and as I was about to leave, she now came up with a $40 service fee for the repair. I wasn`t prepared to further argue with her and didn`t even wait to get my receipt which would indicate what the charges were for but know I will never visit this shop again!
- Approximate cost of services:
- $40.00