My central vac suddenly wouldn't shut off. VacWorks advised me what was likely the problem and suggested that I could save myself some money if I brought the unit in to them. As I suspected it had never been serviced by the previous owners and we were busy trying to get away for vacation I chose to have them come to my home.
Lorne was very personable. He arrived just after we discovered that our garage door wouldn't open fully. He showed us how to manually open the garage door before proceding with checking the vacuum and identifying the circuit board as the problem. He noticed that the outlets were difficult to open as they were an old type that had tar on the inside of the cap so suggested they could be replaced for $10 each (which we did). He also noted that while we had a good system, the dust and dirt went straight into the canister. For $35 he could convert it to take bags and provide us with a 3 year supply of bags for $39 (they only need to be changed about every 4 months). We chose to do the conversion as it creates a lot of mess emptying the canister without the bags.
As we were leaving for vacation in two days, Lorne worked on our machine overnight and his son Kyle returned the next morning with the cleaned and repaired machine and he replaced the outlets.
Everyone one I dealt wth in the company - the lady on the phone in the office, Lorne and Kyle - were very pleasant and professional to deal with.
- Approximate cost of services:
- $343.00