I contacted Miranda upon a recommendation from a former client in our neighbourhood in regards to our patio door. We had a major leak in our basement stemming from our old door. I was so pleased with the speed and efficiency of both Tony and Ivan the installer, I proceeded to have Miranda quote on replacing all of my windows. I also did a comparison quote from Brock. The quote they gave was within range of Brock as bother offered more or less the same deal. Brock was on the more expensive side, but not by much. I chose Miranda because Tony was willing and assured me that he would work with my existing custom blinds that were in all of my windows. I did not receive that same confirmation from Brock. This was a savings to me of about $4000-$5000. Secondly, how both Tony and Ivan handled my installation of my patio door spoke volumes of their work ethic and how they handle customers.
The windows were delayed a bit from the manufacturer, so it was about 3-4 weeks later than anticipated - but nothing that to me was out of the oridinary. The installation took 2 days to complete. Ivan and Chris were clean, courteous, and if you look inside Ivan's truck you will see that he is a bit of a neat freak. They were on time every day, solved every small problem that arose with stride. I have no expectation of perfection but I got pretty close to it. Tony was very patient with me and handled all my follow ups with care and concern.
We had a few hiccups as well - the trim that was ordered 3rd party came in the wrong size - of which Ivan had to go back and again and have remade. Ivan then rescheduled as soon as the replacement trim was ready and installed within a few hours. During that time of course we had painted all our new trim and begun installing the blinds. We had 3 blinds that we could not get to fit back in their windows. I called Tony and he had Ivan fix the issue that same day..( we removed the plastic hubs at the ends of the blinds and they fit after that). During that time I also ran into an issue with the screen door on the patio door they replaced in December. Tony also had Ivan look at it and Ivan had resolved the issue the following day.
overall I am extremely pleased with how my concerns were addressed, how well they presented themselves and how well they worked with my family. I have a bulldog at which many service people can be scared of, but it was of no concern to Miranda. They cleaned up after themselves - vacuuming the bedrooms, garage and all work area's. Miranda's ability to problem solve put us at ease so no matter what the issue was, I didn't feel like I was going to be stuck with the problem. Thank you very much Tony, Ivan, Chris, Lily and Shareen!
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?