The wife and I were sold on the automated blinds that the sales representative presented. Shortly after a 50% deposit a gentlemen came to measure. They said it would be several weeks to delivery- which it was. The installer came by our house and 2 of the 3 blinds had issues (1 was stained and the other coming apart at the seams). They had to reorder 2. Several weeks later the installer came back and installed the 2. There was another issue. 1 of them was not working via the remote. After hours of him calling someone they decided to come back with a new motor. Still didn't work- had to come back. I called the sales representative and she gave the excuse there are no decision makers in the office and was actually rude. The installer called me and said the replacements are in- so this will be the 4th installation attempt. I told him prior to coming have someone from his office call me. The "manager" called manager called me with attitude. In a rude tone telling me she is calling to book for Saturday. I simply wanted to know what National Drapery was going to do for me based on the fact that it will be the 4th time I am inconvenienced. She basically said nothing- its the manufacturers issue again with attitude. Is there no customer service there? Nonetheless, I have scheduled the installation and regret ever dealing with folks who don't treat paying customers fairly. Not even an apology. Ridiculous.
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- Company Response
We appreciate your feedback. We apologize that your experience was not very pleasant and can understand your frustration with this situation.
At National Drapery, we value all of our customers and since this occurrence, we have been working hard to make sure that this issue doesn’t happen again. We have built a stronger relationship with the manufacturer to ensure that if any problems arise they can be dealt with more efficiently.
We really appreciated your patience during this time and hope that we can make it up to you soon by providing you with the best service possible. We would also like to offer you $100 off your future purchase for the inconvenience.