Canadian Appliance Source

Appliance Retailers
90 Ronson Drive Toronto ON M9W 1B6
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HomeStars  >  Appliance Retailers in Toronto  >  Canadian Appliance Source  >  No After Sales service - Warranty
Warren H.
Warren H.
11 reviews Whitby, ON
1/10

No After Sales service - Warranty

I purchased the extended warranty that CAS recommend. After 1 year fridge stopped working. I called the warranty company to start a service request. I was told they would call me back. I waited 2 days and called again and was promised a technician would call me in 24 hours. Fast forward 5 days later still no call. I called the warranty provider P3 again and they advise that an appointment was book for the this coming Wednesday. I asked how they booked and appointment when they still have not contacted me. I advised I was working that day. So they said next available appointment would be the next Tuesday, 16 days after I requested the warranty work. I called CAS and spoke to my sales rep David Dandar who was going to escalate to the warranty provider (P3 Regional Manager). David never bothered to call me with any updates. I called and emailed several times only to be told after a week that the warranty company never returned his calls. David escalated to the CAS regional Manager Carlo Baes and its been 5 days now and no a call back. Once CAS has your money dont expect them to help you. Zero after sales services. I called Samsung Directly who walked me through a very easy process to reset the module on the fridge and its been working since.

BBB has a warning on there website advising consumers that CAS has many complaints and to be warned. Canadian Appliance Source is no longer an Accredited company as per BBB.

They have decent prices to lure you in, just dont expect anything to help you after the money leaves you account.

2 of 2 people found this review helpful.
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Company Response

Thank you for your review. My apologies for the delays you experienced in receiving a response from the extended warranty company W3 Solutions. We have reached out to our Account Manager at W3 to voice your concern and you should be contacted very shortly if not already.

Please note that accreditation with BBB consists of paying an annual fee. The only reason we are not accredited is that we have decided to not sign up with BBB.

Again my apologies for the delay from W3.

Regards,
CAS