Canadian Appliance Source

I purchased a washer / dryer with "white glove" delivery and installation from Canadian Appliance in November. The in-store purchase was easy and uneventful.

On the Tuesday, when the washer / dryer were delivered, the driver realized that the washing machine was damaged so they were never brought into the house.

I called the next day to arrange delivery for a new washer / dryer. I left numerous unreturned messages for my salesperson and the store manager. I finally decided to drive over to organize a new delivery. The store manager acted as if he was doing me a favour by coordinating a delivery for Friday morning.

Friday came, the driver unloaded the new washer / dryer and removed the old one. He tried to install the new washer / dryer but said it was too complicated and left in a huff. I spoke to Cash, the warehouse manager, who was able to coordinate delivery for the washer / dryer the following Tuesday and promised to send his "A-installation team". It took the guys 10 minutes to install the washer / dryer Tuesday evening.

I was grudgingly given a partial refund for delivery and installation, spent the weekend at the laundromat, received no apology and was made to feel as if this whole mess was my fault. The shining light of empathy and competence was Cash the warehouse manager. The store manager, salesperson and customer service staff were surly and of little help.

Angelo Moutoulas was our sales rep at Canadian Appliance. He was very helpful and patient while we tried to make the best selection for our needs. He was also very knowledgeable about the products and diligent about finding the best discounts. A good experience overall.

Gladwyn McKinnon was on edge of the most knowledgable and most honest and most helpful appliance sales persons we have dealt with. I wan to emphasize each one of those attributes. Thanks Gladwyn.

Order was executed so easily and was also guided to chose the product that best fitted my requirements. I received the order in good time and in good condition. Great service delivery from CAS.

Our washing machine, 18 years old, pump stopped working so we had purchased some appliances - Fridge & Stove last year, from CAS and were very happy with price, product, and service, and decided to use CAS for our new washing machine. Service was very quick, after listening to my situation and needs, they were able to find me what I was looking for and it was available to pick up the next day. Very happy again with product, price, and service.

Josh was more than helpful and made the purchase extremely easy

and with an excellent price. I will definitely use CSA in the future for

major purchases Very satisfied with CSA

Nick Brady provided excellent service. My washer had died and I needed a new one asap but my schedule was tight. He walked me through the different options and I was able to make a decision and facilitate the sale without ever heading into a store.

We walked into the Etobicoke store looking for a complete set of appliances for our home. Natalie came to see us and right from the outset she approached us with a smile and welcomed us to the store. She was extremely helpful, knowledgeable and very helpful to us in designing our new kitchen. We are first time purchasers of a cooktop & wall oven. She took the time out to understand our needs and took all the time we needed until such time we were sure and comfortable with our decisions. N

I purchased 5 appliances in one of the Toronto stores back in November this year. I had to wait more than a week for those to be delivered because some were not available, but its website indicated available for all of them. I called twice to get an update; first time they said they would get a shipment in 2 days, second time which was 2 days later they said maybe sometime the following week. They transferred my call to sales department when I asked to change appliances. The sales guy named Mark answered to phone, when I was telling him about the problem, he cut me off and told to me speak to customer service. I hadn't get a chance to reply, he had transferred me to customer service. I understand he's there to sale products, but I believe part of sales representatives' job is customer service. Without investing time listening to and help customers solving problems their business won't last long. I did eventually got a call that those appliances were ready to be delivered, but they couldn't tell me what time frame they were available to deliver until 24 hours prior to the deliver day. I live in a condo and need to book an elevator ahead of time for any big delivery. How could I book an elevator without knowing morning or afternoon delivery? What would happen if I guess wrong and the elevator wasn't available for different time? I was very lucky making a right guess and the building manager was very nice to extent the hours due to the delay of the delivery. At the end I got my appliances. I'll not purchase appliances from this company again. It's not worth to go through this kind of stress just to save few dollars.

thanks to ravi my representative who take time to answer my questions... everything was perfect till the delivery.. surely do business again.. I will recommend this place for everyone looking for their needs