This company came recommended by a friend. Tony came out to quote the project and he seemed very knowledgable and competent. The wait for our door/install was lengthy - but we decided to wait it out. No problems there.
The invoice was very vague. I called and insisted that the details Tony had mentioned during the quote were added before signing and paying the deposit.
I called to confirm the installation because we wanted to make sure one of us was home for the install. They confirmed with us for Friday at noon. My partner arranged to have the day off (without pay).
At four o'clock the day before they called to cancel the install - insisting that the job they were in the midst of would take them an extra two days. It was too late for my partner to reclaim the day (so we lost income there for no reason) and I explicitly told the sectary that the company was pretty flakey for giving us very little notice. She was very offended by this statement - to which I pointed out that if the job they were in the midst of needed an extra two days worth they should have been able to figure that out much sooner than 4PM the day before our job. They have, as she stated, been in the business for 30 years.
The door was done well - except they built it on top of a drain grate that we can now no longer lift of up to clean. So that's a bit of an issue.
- Approximate cost of services:
- $1,400.00