Orbit International Moving Logistics Ltd

Moving & Storage
212 Dolomite Dr Toronto ON M3J 2N2
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Moving & Storage
Orbit International Moving Logistics Ltd
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83%

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Reviews for Orbit International Moving Logistics Ltd

Average customer rating:
8.5 10 (31 reviews)

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Amanda in Toronto
Amanda in Toronto
0 reviews Oakville, ON
10/10

Location Ontario to UK (self funded)

All companies seem to have some negative reviews so picking one seems a bit like roulette, especially when all quotes are in the same ballpark. What I experienced with Orbit
- move coordinator was very good, received prompt answers to all my (various/silly) questions.
- packers were great, fast, efficient, polite and personable
- all packing materials were new, no reuse old boxes etc
- shipment arrived complete and with no damage/breakage
Overall good experience with Orbit.
The only thing that could have been an issue and cost me more than expected/quoted was on the UK side, I was lucky that I was able to receive the shipment earlier than expected, otherwise I would have incurred unexpected storage charges

Approximate cost of services:
$10,000.00
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Company Response

Dear Amanda, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you again from all of us @ Orbit International Moving Logistics

Alicia
Alicia
0 reviews Toronto, ON
0/10

Low Budget to then send you a invoice for 3 times more- Its a trap!

Moving overseas for work and I had the worst experience while working with this company. There is no accountability in the management team, they are only interested in getting the money and made zero efforts to support the customer while struggling with the process. My belongings are being held by them, and they refuse to hand them over. Since they sent me a final invoice for twice the amount stipulated in the budget (budget made by a member of their team in person at my house before departure). When calling by phone the manager offers to give solutions, and after the only thing she does is to answer more emails with the same answers to keep going in circles. I got increased the original budget twice, without changing any items in my inventory. It's been 4 months of this nightmare.
Members of their team had been extremely rude to me over written emails, I reported this to their manager, and no action was taken.
The only good thing this company has is the packing crew.
There is no professionalism in this company! Do not put yourself in this situation!

Approximate cost of services:
$9,000.00
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Company Response

Dear Alicia,

Orbit takes pride in accuracy and quality of work.
You have signed up for a 24 week service and received the shipment ahead of time !
We understand you were upset because of your additional fees. Your contract was for shipping 55 ITEMS (Advised, inspected and signed by you).
You shipped 98 ITEMS

When you add more items to ship, the size of your shipment increases. You were told what the rate would be in the event you add items. The charges were noted on the first page right under the price to ship your 55 items you have advises us about.

Management did speak with you and they were not able to come up with a solution for not charging you for the additional items you have shipped

Again, Thank you for your feedback

Orbit International moving

miles
miles
1 review Toronto, ON
10/10

Move to the USA

Exceptional service and communication from all staff members at the office and the actual movers themselves. They made a stressful period of moving to the usa during covid such an easy experience. Everything was so well packed, everything arrived in perfect condition. Could not be happier with their service

Approximate cost of services:
$4,000.00
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Company Response

Hello Miles,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent destination handling

Orbit was my destination handler when moving back home after a few years in Asia so I did not choose them by myself but If I need to move internationally again Orbit will be my choice.

Jacob at Orbit helped and explained everything about the delivery and customs process and everything was delivered into my property by the professional delivery team at Orbit lead by Alex.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for taking the time to leave us this amazing review, and mentioning Jacob and Alex. We’ll be sure to share your praises with them!

Brett in Toronto
Brett in Toronto
0 reviews Toronto, ON
10/10

International Move

I used Orbit for my move from Toronto to New York City and also for my return move home from New York City to Toronto. In both instances, they looked after the heavy lifting for customs/forms and were professional in terms of the packing and delivery of the goods. Never had an issue with any damaged goods and they exceeded my expectations in the amount of time it took for the goods to arrive at the end destination. They made it easy and stress-free which is all you can ask for in a mover. Would definitely use them again for another cross-border move.

Approximate cost of services:
$2,500.00
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Marlene Segal in North York
Marlene Segal in North York
0 reviews Toronto, ON
10/10

Packing and moving a lift of household items from Toronto to Israel

The process went very smoothly and satisfactorily. After contacting Orbit, a company representative came to my home to be shown the types and quantity of items that I want to ship from Toronto to Israel. Within a few days I had an assessment of the cost of packing, shipping and delivery of the lift, as well as insurance. Anytime I had any questions, I called my Orbit representative and was given clear answers and assistance.
The packing process was done very carefully to avoid any breakage and efficiently and each box was numbered and labelled to ensure ease in unpacking.
I was given contact information for the delivery in Israel. Sonigo was the company that handled the delivery.. The delivery also was very efficiently done and the team placed the boxes where I requested. There was no breakage.

Approximate cost of services:
$3,300.00
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Anand
Anand
10 reviews Toronto, ON
4/10

Poor communication; decent movers if customer micro-manages

We started out feeling great about Orbit because they sent a person to our home to look at the move. We walked the person through the house and showed them what's being moved. This included bookshelves, closets with clothes and drawers. Orbit quotes by the volume, not weight. Two days after the visit we got a quote for approx. $3500. This included a number of boxes for our books and clothes. The move was booked for Aug 9. We got very little information from the movers and had to call them to get confirmation on the move. We were also advised by the person visiting the house not to take insurance - later opposite advice was given by another employee.

On the day of the move, the company sent fewer packers than needed, and suddenly the volume estimate by the packers doubled leaving us with a bill for $8000. This was shocking. In addition, we learned that they would not move liquids which meant that we had to leave things behind which we had other ways of moving.

The move itself went smoothly and a different company unpacked us in Calgary. They noticed also that some of the packing was shoddy. In other cases we noticed that too much paper was stuffed into boxes or pots were packed empty taking up excess volume. We have over 25 large recycling bags full of paper which was used as stuffing.

If you decide to go with this company, make sure that you get them to give you an accurate estimate - overestimation of boxes might be better as the cost is higher for volume beyond their original estimate. You'll have to be very active in engaging with them even thought they promise a "stress free" move and ask lots of questions and push for timelines and paperwork.

They seem to be stretched and the explanation I got for the improper information was that the person who gave us the first quote was working 16 hour days and might have made a mistake - which I understand and empathize with, but had to pay dearly for. We would have gone with other movers (we had 3 quotes) had we been priced accurately in the first place. So be cautious and ask lots of questions!

Approximate cost of services:
$8,000.00
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mashi in Toronto
mashi in Toronto
0 reviews Toronto, ON
10/10

Moving

Our move with orbit was vey organized and extremely professional.
The movers were hard working, dedicated and very considered. They respected our belonging, and packed really well. office staff was great as well. I would highly recommend Orbit for any move.

Approximate cost of services:
$8,000.00
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Brooklynn Zhu in Old Toronto
Brooklynn Zhu in Old Toronto
0 reviews Toronto, ON
10/10

Great Moving Experience

Orbit Moving is very impressive, from the free volume estimation service to the item pick-ups. All the Orbit staffs were super helpful. They indeed made the moving experience a worry-free one. That totally changed my view of moving.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

International Moving

They Don’t care about customer needs, they changed the quote last minute at the premises when the container was loaded and I had no more choice. Hidden charges which result in extra cost and lots of problems at destination. When I complained nobody want to help me and they tried blame me for their lack of seriousness. Poor service. I’m very disappointed. I will never recommend their services even to my worst enemy.

Approximate cost of services:
$10,000.00
0 of 1 people found this review helpful.
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More about Orbit International Moving Logistics Ltd

We provide free, no-obligation estimates, listen to your concerns, and find the best solutions suited to meeting your international relocation needs. Whether you’re international shipping from Canada your family, your business or just need ocean or air freight, Orbit is a shipper which can arrange worldwide shipping for you to ...
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