Sterling Homes Edmonton

Builders
Edmonton AB T6N 0B2
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Sterling Homes Edmonton
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63%

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Reviews for Sterling Homes Edmonton

Average customer rating:
6.1 10 (117 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Customer Service

I really appreciated Randy Hansen. He gave excellent customer service. My home's parging was coming off and Randy made sure to get it corrected! He was a rockstar! Thank you Randy!

Approximate cost of services:
$430,000.00
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Company Response

Thank you for the positive feedback. Enjoy your home!

Mukhtar in Toronto
Mukhtar in Toronto
1 review Edmonton, AB
3/10

Home buyer

The price for the home was amazing but it felt afterworlds that they are trying to make up for the loss. Work still continues at my home. Exterior construction will be completed. Electrical cut the corners over all. eg no light switch for dining and living Lights near the stairs. when I asked why the lights in living are put in four corners the answere was the Joist. Location. There are joists every 24 inches so the lights could have been moved. So they are relying on my ignorance. Cabinet doors were not correct and I informed them but after a month not been fixed. The roofer left some thing on the roof yet to be picked up. The friend who referred me is still not paid for reference yet. It is a good house but these tiny hiccups will ruin your experience.

Approximate cost of services:
$600,000.00
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Company Response

Hi Mukhtar, Can I get the address for this home so I can follow up on your comments with this information? Thanks

laurabernice1
laurabernice1
0 reviews Edmonton, AB
9/10

Repair/Warranty Response

I purchased my new home in 2016 from Sterling Homes. First, i commend them for the delivery of the home on date as promised. The most commending aspect of my experience, is with the warranty unit. I had a leakage issue and got in touched with the Warranty Unit. Trevor - Sterling employee in charge, was amazing; as he went far and beyond my expectation. He did not only respond and initiate a repair process for the leakage, he identified issues i didn't call him for and fixed them. This was very impressive!

Approximate cost of services:
$0.00
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Company Response

Thank you very much for the postive feedback.

shahezad in Edmonton
shahezad in Edmonton
1 review Edmonton, AB
1/10

Warranty Issues

I have bought a sterling home a duplex show home and was happy with my purchase and to think we got a home i wanted.
When we bought this house we and notice some wear and tear in house which were promised to be fixed before we move in which sterling home fixed most of it. Out of which major issues there was pealing and bubbling of vinyl plank flooring issue. The warranty department guy show up a visit in initial month but never did anything and promised to get it fixed in next visit. We deal with snow buildup in winter at same flooring and bubbling and pealing of flooring in summer.
Ever since we moved in there has been issues with flooring started peeling off again in 4 months. I have tried calling and messaging and claim warranty to come get it fixed before it gets it worse. But I received no response. Now its been almost 8 months. And the flooring is bubbling and extending. Still no response from warranty team.
I see other homes in my neighborhood have their builder's warranty department coming and fixing things but no response from sterling home warranty department as they blame all on covid 19 and they stopped home visits.
We are growing our family and soon will have a baby in 2 months. Me and my wife wanted to deal with warranty issues before we have a baby. We should have been focusing on our happy family moments rather than we have been stressing about the warranties issues.

Poor response from warranty department.

Approximate cost of services:
$380.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback and we have your concerns logged.
Just for your information though, your concerns were brought to us in May this fell within the timeline of us being shut down. All warranty interior work was suspended as of March 16th due to COVID and we have not resumed appointments at this time.

Andie in Edmonton
Andie in Edmonton
0 reviews Edmonton, AB
0/10

Poor Service

Prompt reply if you are looking to purchase a property but STERLING will definitely IGNORE you when it comes to REFUND. We have been patiently waiting for almost 2 months now for our hard earned money. Followed up several times thru text messages , online CS and phoned the office, the lady who answered just told us they just mailed a bunch of cheques but could not guarantee if one of those cheques are ours. If STERLING can not look after a simple refund process, how much more with bigger issues? Glad we cancelled the contract. It only shows, they are fake and really does not care about their clients.

Approximate cost of services:
$1,000.00
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Company Response

Hi Andie, thank you for your feedback - I sincerely appreciate you bringing this issue to our attention. I'm sorry to hear you had such a frustrating experience trying to get your refund processed. Our online payment processing system is new, and was perhaps deployed too early - as it has clearly had a negative impact on you, and for that we are sorry. We have processed your full refund and you should see this reflected in your account in the coming days. If you ever have additional questions, please don't hesitate to email me at customersupport@sterlingedmoton.com

Tracy Goddard in Spruce Grove
Tracy Goddard in Spruce Grove
1 review Edmonton, AB
0/10

DISAPPOINTED IN LACK OF CARE

I had sterling out last year due to water leaking from my roof and was advised the issue was fixed. With the rain last week my ceiling was leaking in the exact same area however the problem was worse. When I contact Sterling I was advised that it is no longer there issue and they have pretty much washed there hands of it and didn't even offer to come and look. There mission statement " a good builder will be happy to help no matter the circumstances" not at all true in this matter. To say disappointing is an understatement

Approximate cost of services:
$1,234.00
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Company Response

Tracy, we are sorry you feel this way about your experience with us. Unfortunately your home is well outside the warranty timelines and when we came out last year to assess we did some repairs, again outside of warranty, and then performed a water test once the repairs were complete and did not find any further leaks.

Mathew  in Edmonton
Mathew in Edmonton
0 reviews Edmonton, AB
0/10

Lots of issues

Some of the issues still need to be fixed. Side envelope coming out in multiple places not properly fixed . Painted house 2nd time after complaining for weeping paint after doing it for second time still the same problem . The quality of paint used is not good i guess . Concrete broken in driveway and garage . Space under the stairs , soil not set properly before putting stairs and moisture in corners in basement in winter and spring . tap
and bathtub had issues. And lots of issues within 4 years . I am totally frustrated . Would never recommend sterlinghomes to anyone.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Mathew, we are sorry to hear you are frustrated with your home. Our Customer Satisfaction Manager would like to know more about your story if you'd be willing to reach out at customersupport@sterlingedmonton.com.

Thanks!

olabode in Edmonton
olabode in Edmonton
1 review Edmonton, AB
8/10

Hot water tank replacement

The Warranty Manager " Randy' assisted us to replace our defective water tank at no Cost..He is very professional.
Keep up the Good job Randy. We are very impressed with his excellent customer service and professionalism.

Approximate cost of services:
$580.00
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Company Response

Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.

Bungalow in Edmonton
Bungalow in Edmonton
0 reviews Edmonton, AB
10/10

Bungalow

Chantelle is very knowledgeable, patient, always there to answer any of our questions or concerns. the design process was better than I originally thought, they were knowledgeable, offered suggestions. So far the process has been a very good experience. Now excited for the finish product.

Approximate cost of services:
$56,000,000.00
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Company Response

Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Service

The service from the sterling homes representatives was great! We felt we are in a safe hands and okay with the buying process. The location was great and awesome too. I love my home and thanks for makingbour first home buying pleasant and beautiful! ❤

Approximate cost of services:
$440,000.00
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Company Response

Thanks for the kind words! Glad you are enjoying your new home, please let us know if anything else comes up.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sterling Homes Edmonton

With over 60 years of building experience our goal is to provide superior customer service, uncompromising craftsmanship and design excellence. It is an award winning formula that has made us one of the industry’s most respected new home builders and a customer favourite. Sterling Homes has been one of Alberta’s ...
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