We were having the company who normally serviced our Navien combi boiler/hot water heater in for the annual service. We'd never had that technician before. He was in the house 2 minutes before saying:
1: he had CO readings
2: the unit had to be shut down
3: the company doesn't deal with Navien any more so we'd have to replace with 1 of the 2 they use. It would be $11,000.
We didn't believe/trust/like this guy and told him to leave the system as he found it and please go away. That call was $135 + HST. And he said he'd have to call Enbridge (not explaining that that brings the fire department and police as well - imagine our surprise).
We immediately called Park Aire who had initially installed the system (don't know why I wasn't using them for service - we sure will be from now on), and Darren (Parks of Park Aire) was at our house within the hour.
He looked at the system, couldn't find any CO readings. Neither could the fire department, who showed up while he was there, but Enbridge did, so the system was turned off.
Darren called Navien to see if there was warranty and explained to us that if they would replace the whole unit that was great, but if it was parts then we should get a new unit. Their favoured brand would be about $7,800. We felt this was solid advice and agreed with him.
By 3:00 Darren confirmed there was a full warranty and he'd have the new unit for us from the depot by Tuesday. He was very sorry it couldn't be Monday and offered to bring heaters so we wouldn't be too cold. This January being fairly warm, we were ok.
Glitch in the courier, so through no fault of Park Aire Tuesday became Wednesday. It is now Wednesday at 4:30 and our heat and hot water are back on supplied by to brand new unit that Darren secured under warranty, with us paying the labour of $1,500. It was money we happily spent. His guys were tidy and efficient.
Thanks to Darren and his crew! We will only ever be calling them. Oh, and I'm in residential real estate so I'll also be recommending them to all my clients who ask.