Rapid Service Parts & Delivery Ltd

Appliance Repair
7506 Bath Mississauga ON L4T 1L2
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Sarah in Toronto
Sarah in Toronto
1 review Toronto, ON
0/10

Poor service, little effort

I received exceptionally poor service from Rapid Service. The technician missed his “window” of time which meant I stayed home for 3 hours for nothing. We rescheduled for later that evening and the technician finally arrived at 7:30pm, 30 minutes after the designated time. He did not remove his shoes upon entering my home and declared the appliance to be unfixable in less than 30 seconds. There was then some discussion of possibly getting parts but I think very little effort was made. When I called the US headquarters of the manufacturer I was told that they could ship parts to Canada without issue. So a 5-minute service call, a $100 bill, and that was that. I will not be using Rapid Service again.

Approximate cost of services:
$107.35
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Company Response

Unfortunately, somedays in the GTA it is very difficult to make the arrival times. Sometimes, the service calls before you take more time than first anticipated. I apologise that we did not inform you in a timely manner of the delay.
I looked at your issue. Though I doubt it took 30 seconds, your problem would be a fairly quick issue to diagnose by an experienced technician.
The manufacturer of your machine went into receivership in 2012. Getting technical support and parts have been a challenge ever since then.
Our office did spend a lot of time over several days on the phone trying to get you your parts with little success. After several escalations, we were told by the national parts manager that the main part that you required was no longer available. Several of the minor parts were but they were useless without the first.
It's a new reality for consumers that manufacturers are not keeping critical parts in stock for as long as they used to. Now the lack of this part puts you in the position of having to buy a new machine.
All the best. RSPD