Centennial Windows & Doors

Windows & Doors Installation & Service
687 Sovereign Road London ON N5V 4K8
Write a Review
Write a Review

HomeStars  >  Windows & Doors Installation & Service in London  >  Centennial Windows & Doors  >  Install date wrong, windows measured wrong, communication non-existant.
Private User
Private User
1 review Lakeshore, ON

Install date wrong, windows measured wrong, communication non-existant.

It's hard to put into words how terrible my experience with Centennial has been so far. I'll give the company a chance to make it right but at this point with 0 communication for over a week the bad review is going out.

Quick summary, install date given was completely wrong and cost me a lot of money. 3 windows measured wrong, 1 not even ready. Have tried contacting company multiple ways and can't even get a call back.

Order #9-137423, Robert Papineau.

Long summary

Had salesman out in November to quote/measure, that went well he told us windows/door would be ready to install in February. Second guy came to measure, he confirmed February. Come February I get a text to book my install April 18. I sold a load of soybeans after ordering the windows so I'd have money to pay in February as we don't load soybeans in the winter. Had they just told me April I wouldn't be down $8000.

Now come April 18. Heard nothing from the company since the text in February. Guys show up April 18, ask me if I've been told that my door is still not ready. Nope, no communication there. They start installing windows (guys doing install were great by the way), get a couple done then I hear "oh no". Turns out 3 of the windows were measured wrong. 1 of them in the nursery for our baby that's on the way. Install guys tell me they will be remade and someone will call me in a couple days with an update. It's been a week. I've left two messages, and an email. Nothing.

I've paid an initial deposit of $4400, have yet to pay the rest as job isn't completed.

Approximate cost of services:
Was this review helpful?
Company Response

Our service department will be in touch.