Vinyltek Windows

Windows & Doors Installation & Service
587 Ebury Place, Annacis Island Delta BC V3M 6M8
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81%

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Reviews for Vinyltek Windows

Average customer rating:
8.5 10 (39 reviews)

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Bryan
Bryan
0 reviews Toronto, ON
0/10

Awful customer service, incorrect installation nearly caused serious accident or fatality

Windows were installed with incorrect brackets for the size of window. When my electrician went to open a larger window, the hinge ripped off the bracket and the entire 100 pound window fell 3 floors, missing an excavator by a few feet, and almost brought the electrician with him.

When my sales person was contacted, they were initially defensive, but when they saw a photo, they could tell the wrong brackets were installed. Due to supply, it was some time before a replacement was provided, and the windows couldn't be opened during this time.

Incredibly, the wrong brackets were installed a second time, and the windows would not shut after being opened. At this point, due to supply chain issues, it was around 9 months until they were able to come back and install replacement brackets, though not the ones they were hoping to install as they cannot source a critical part.

Windows will still not close after opening, and so I'm unable to risk opening them, and have had to contact Vinyltek to come back onsite to close. Their service technicians have not been providing details or providing adequate testing.

This has been a disaster, and although they are dealing with supply chain issues, the critical mistakes that were made and the lack of clear communication on which windows were functional, was completely unacceptable.

I would look elsewhere for windows to a company that has their processes more polished.

Approximate cost of services:
$22,000.00
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Top Quality!
Top Quality!
0 reviews Gibsons, BC
10/10

7 years in age

We installed Vinyltek windows and 3 oversized patio doors in our new home, 7 years ago. Right on the water, lots of winter storms. All perfect, no issues at all. Top quality.

Approximate cost of services:
$35,000.00
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sharon in Richmond
sharon in Richmond
3 reviews Richmond, BC
10/10

The best Window replacement company

So I had 6 quotes about two years ago for our home to replace all our windows. Long Life being one of them. To make a long story short it was THE BEST decision we ever made. They weren't the cheapest but they were the best for sure hands down! The owner came to measure almost immediately, listened to all concerns due to previous issues from vendors and assured me he would put his best and most experienced team on our home to do the project and he did. They did a beautiful job and everyone in the neighbourhood was knocking on our door wanting their number. Since then I had a tiny warranty issue on one window and made a simple call, the owner simply said " no problem", a email was sent and wheels were in motion and two men came yesterday and 10 minutes and I mean 10 min literally! it was replaced. They were so professional, courteous, and amazing! Truly, don't look anywhere else, these guys are amazing and have the reputation for a reason. Also there administration staff in Burnaby is amazing when I went to have my screens fixed. Thank you Zooey and staff. I have already handed out a bunch more of your business cards you gave me. THE BEST WINDOW COMPANY!!!!!!

Approximate cost of services:
$17,000.00
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angela007 from South Surrey/White Rock
angela007 from South Surrey/White Rock
8 reviews Surrey, BC
10/10

Outstanding Customer Service

This is an unsolicited review, which I hope will help anyone who appreciates outstanding customer service. All windows and doors in our Tudor Style Home were replaced with Vinyltek products. The problems we experienced were faults with the installation company. Following a call to Vinyltex, a service technician rectified everything and thoroughly inspected all windows and doors. If I could give more stars I would, as peace of mind means a lot. Special thanks to Management and Staff at Vinyltek.

Approximate cost of services:
$100,000,000.00
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Private User
Private User
Private User reviews Burnaby, BC
10/10

replacement windows

From the initial quote in May 2019 by Paul and to installation by Shawn, Carl and Peter; can't say enough about their professionalism, timeliness and process. Very accommodating, pleasant, paid attention to leaving premises clean and orderly. The experience with the crew (and the office staff) was great, windows look great, are quiet and clean inside, and the outside looks professionally finished. Thank you guys, will gladly recommend the company.
Gina and Tony, Burnaby

Approximate cost of services:
$17,700.00
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disappearing service in Delta
disappearing service in Delta
1 review Delta, BC
2/10

new house

vinyltek euro door and windows have design flaws, leaks cold air and spiders can come through the door hinges. insects can come thru the edges of the screens. waited for 2 years and they have not come to fix the issues. they keep changing the personnels in the service department.
vinyltek casement windows are noisy and strong winds can make it open wider unless it is locked.

Approximate cost of services:
$70,000.00
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Kim in Vernon
Kim in Vernon
1 review Vernon, BC
10/10

6 x Boreal 6000 Series Windows + 2 x Silensia 7800 Series Patio Sliders

Dear Mr Ian HOGG, want to say thank you for making such high quality window and door products. Can't stop admiring them. Flawless! Credit also to Walt Murphy (customer care) for his helpful recommendations and informative approach. The installation was meticulously done by Triple A Doors & Windows, Kelowna, BC. We look forward to doing business with VINYLTEK again.

Approximate cost of services:
$5,600.00
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Ismail M in Vancouver
Ismail M in Vancouver
2 reviews Vancouver, BC
10/10

Window repair

The windows are fantastic! After struggling with our old windows it is a dream to open our windows with our fingertips. On installation day our crew was very professional and very meticulous in their installation. We had three windows installed and did not have to have any repairs done to the surrounding areas after the installation was complete. Our installers even cleaned the windows of any fingerprints and smudges before they left.

Approximate cost of services:
$1,120.00
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Victor in Port Coquitlam
Victor in Port Coquitlam
2 reviews Greater Vancouver, BC
10/10

Windows replacement due to dry rot

The product is only as good as the people who install them. Paul was upfront and open about costs from the very start and till the very end. Josh's and Bernard's crew were professional and took pride in their work. They went beyond what needed to be done when they discovered dry rot underneath the window sills and provided further protection and support to the walls. I will gladly be their references and back them up 100%!

Approximate cost of services:
$33,000.00
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Karen in Coquitlam
Karen in Coquitlam
1 review Coquitlam, BC
2/10

Replacement window

Calls to service department not returned. The receptionist will not put you through to anyone else. Although the initial product/install was good the follow up service is nonexistent, you can not even get a call back. so I would not recommend them.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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More about Vinyltek Windows

We choose to build the highest quality windows and doors available. Certainly there are cheaper windows available, but we feel that building your home is an opportunity to choose products that will provide the best performance and protect your home for many years to come. When it comes to quality, ...
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