Structube

Furniture
YT
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68%

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Reviews by rating (past 12 months)

Reviews for Structube

Average customer rating:
6.9 10 (769 reviews)

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Hanhnguyen@2019
H. N.
0 reviews East Gwillimbury, ON
2/10

Poor Quality Sofa

We bought the Sofa only two months and it has showed poor quality like feather comes out so much and sofa cover is ruffled. Although the color sofa is gray but we can easily for seeing it. It can not be clean by photos. We try for contact to services customer hardly because nobody dead with my problem after few weeks when I send email to them I have to call more times for asking. Finally after one month they respond that my issues are normal and they don't have any responsibility for it. It is not resealable because when I bought they didn’t give to me a warning about it will easily ruffle and feathers come out. In addition, we only get it two months and only I and my husband sit on it. I don’t know how about if my family have more people and how it looks like. I think it will look like we use it long time ago.

Approximate cost of services:
$30,000.00
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jeff in Brampton
jeff in Brampton
1 review Brampton, ON
0/10

Dishonest

I paid for this is June and was told because of shipping delays it would not be here until August. Now I called and was told it will be late October. Clearly this company does not want to pay the current shipping rates so they will keep delaying it, hoping I will cancel. I am in the shipping business and well aware of the container issues and pricing these days, but unlike Structube, when I make a deal with my customer I honour it.

Approximate cost of services:
$1,499.00
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Pamela in Oshawa
Pamela in Oshawa
2 reviews Oshawa, ON
0/10

Dining Table

Ordered the Erlend Extendable Walnut Veneer Dining table. It came with damage to the side of the tabletop. Got it exchanged for another table. The second table came with damage to the tabletop. I requested a refund. No information was provided to me on the amount of the refund. While I understand that certain reasons for a return (e.g., not liking the item) would mean that the customer loses the delivery fee they paid, this should not be the case when the issue laid solely at the feet of Structube. I don't know why I had to lose $69 as a return fee when I received two damaged tables from Structube.
I ended up getting a better quality table from another company.

Approximate cost of services:
$518.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Cheap Junk Marked Up

I purchased a $2000 couch. It arrived with significant water damage. Structube would not refund or allow me to return and continuously sent me the same form email again and again. I tried to cover the damage with a throw and use it anyway. After a few months, the leather began to split in certain places and the whole structure felt wobbly. Again, they would not address the issue. Obviously the couch was a cheaply made piece of junk marked up by X10.

They’re not to be trusted- save your money.

Approximate cost of services:
$2,000.00
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Private User
Private User
Private User reviews Markham, ON
0/10

Product and service

The regional manager sivic was a very rude non professional ignorant person I don’t know who and how he was given a job nevermind the position he is in. He does not listen to the customer and accuses them without any knowledge of how items were deliverd. I do not recommend purchasing from this store they have no customer service and quality of there furniture is very bad.This company does not even have a main office number or a person you could actually communicate with.

Approximate cost of services:
$3,000.00
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AJ
AJ
0 reviews Richmond, BC
0/10

Structube - Cancels Order

Hi,

I order a ANNE Lounge chair.. After a month of being backordered, I finally get a email that the product has dispatched from their warehouse. I contact Structube on the 'Contact Us" Form to ask for shipping information. Instead of getting shipping information, I get an email saying

Please note that your order has been cancelled.

A refund may take between 5 to 10 business days to be processed depending on your banking institution.

Thank you,
Nacer

This is a absolute joke, now online the product price has been raised from 299 to 349.00. I followed up to the email asking why was my order cancelled and such, and they are not replying.. As the product is still on sale online.

Approximate cost of services:
$299.00
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Private User
Private User
Private User reviews Montréal,
0/10

Very poor customer service, unorganized and unreachable.

Unorganized and painfully unreachable. The worse purchasing experience I've ever encountered. Customer service: a big zero, quality of merchandise: poor. I do not recommend at all especially if you change your mind and want to cancel your order: they will play cat & mouse with you with no professionalism whatsoever.

Approximate cost of services:
$1,000.00
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Shane in Edmonton
Shane in Edmonton
2 reviews Edmonton, AB
0/10

Overpriced Pretty Furniture that Doesn't Last

Bought an Andrew couch and after 1 year its sagging and after 3, the inside bracing is falling off. The legs don't stay tight and were already stripped when arrived. No warranty on sagging g before one year as its apparently regular wear and tear.

Approximate cost of services:
$1,700.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Happy there's a zero star option

They dont deserve the 1 star.. ordered our bed (order # 100743161 in case management cares to read these reviews) a month ago, missing half the screws, was promised multiple times after escalating the issue to management that they're resending the missing parts that were supposed to arrive on June 15th, as I'm writing this on Canada day still no screws and bed isnt assembled.. the level of incompetence amazes me

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Garbage

No customer service no one answers phone or email. They ship out damaged garbage product and will never help you after. Wasted my time and money. What a joke of a business

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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