Structube

Bought 3 carpets. 2 are ok. The 3d one has got a pretty bad smell and started falling apart after the first vacuuming. After 2 weeks, the smell is the same. Tried to return, but because it was after the 7 days got a full refusal.
My advice - unfortunately the quality is inconsistent. Try to test all in the first 7 days while the return policy still applies.

In January I ordered the Kanji chair in teak to go along with the same chair, in the same colour I purchased in the summer. Structube delivered the chair to me in the walnut finish. I called and setup a return. Structube is forcing me to pay for the return to the tune of $78. The several customer service reps I have interacted with insist they sent me the teak finish. The box does have the order sku number for teak, but the chair in the box is walnut. Anyway, I have no choice to pay for the return so that I can recoup the rest of the money. This is a company that does not do the right thing.

Bought a desk from Structube and the wood started flaking after a very short time (ie: 3 weeks of use). Nothing was done on my side to damage the desk but despite that, Structube wont honor its one year warranty and additionally insulted me by accusing me of causing this damage. It is not normal wear and tear. The desk shouldnt be flaking after such a short time so it obviously wasnt well manufactured. Horrendous service from their customer service team, including bring accused multiple times of causing the damage. It would have taken so little to replace the desk drawer, instead Structube decided to alienate a loyal customer with its horrible response.

We bought the Sofa only two months and it has showed poor quality like feather comes out so much and sofa cover is ruffled. Although the color sofa is gray but we can easily for seeing it. It can not be clean by photos. We try for contact to services customer hardly because nobody dead with my problem after few weeks when I send email to them I have to call more times for asking. Finally after one month they respond that my issues are normal and they don't have any responsibility for it. It is not resealable because when I bought they didn’t give to me a warning about it will easily ruffle and feathers come out. In addition, we only get it two months and only I and my husband sit on it. I don’t know how about if my family have more people and how it looks like. I think it will look like we use it long time ago.

I paid for this is June and was told because of shipping delays it would not be here until August. Now I called and was told it will be late October. Clearly this company does not want to pay the current shipping rates so they will keep delaying it, hoping I will cancel. I am in the shipping business and well aware of the container issues and pricing these days, but unlike Structube, when I make a deal with my customer I honour it.

Ordered the Erlend Extendable Walnut Veneer Dining table. It came with damage to the side of the tabletop. Got it exchanged for another table. The second table came with damage to the tabletop. I requested a refund. No information was provided to me on the amount of the refund. While I understand that certain reasons for a return (e.g., not liking the item) would mean that the customer loses the delivery fee they paid, this should not be the case when the issue laid solely at the feet of Structube. I don't know why I had to lose $69 as a return fee when I received two damaged tables from Structube.
I ended up getting a better quality table from another company.

I purchased a $2000 couch. It arrived with significant water damage. Structube would not refund or allow me to return and continuously sent me the same form email again and again. I tried to cover the damage with a throw and use it anyway. After a few months, the leather began to split in certain places and the whole structure felt wobbly. Again, they would not address the issue. Obviously the couch was a cheaply made piece of junk marked up by X10.

They’re not to be trusted- save your money.

The regional manager sivic was a very rude non professional ignorant person I don’t know who and how he was given a job nevermind the position he is in. He does not listen to the customer and accuses them without any knowledge of how items were deliverd. I do not recommend purchasing from this store they have no customer service and quality of there furniture is very bad.This company does not even have a main office number or a person you could actually communicate with.

Hi,

I order a ANNE Lounge chair.. After a month of being backordered, I finally get a email that the product has dispatched from their warehouse. I contact Structube on the 'Contact Us" Form to ask for shipping information. Instead of getting shipping information, I get an email saying

Please note that your order has been cancelled.

A refund may take between 5 to 10 business days to be processed depending on your banking institution.

Thank you,
Nacer

This is a absolute joke, now online the product price has been raised from 299 to 349.00. I followed up to the email asking why was my order cancelled and such, and they are not replying.. As the product is still on sale online.

Unorganized and painfully unreachable. The worse purchasing experience I've ever encountered. Customer service: a big zero, quality of merchandise: poor. I do not recommend at all especially if you change your mind and want to cancel your order: they will play cat & mouse with you with no professionalism whatsoever.