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4 reviews Calgary, AB

Poor customer service / unhelful solutions

The true measure of a company is not only based on how well they work but on how they respond to problems or customer concerns. We just had 2 outdoor faucets replaced and the job seemed to go well, the plumber was quite efficient. However, the next day we found that the water line leading to one of the repaired faucets was leaking and dripping through our garage ceiling. The plumber came back out and judged that the area of pipe he worked on wasnt leaking therefore he wasnt responsible for the part that was. Further, he would charge us at least another $400 to fix the new leak. This pipe has never leaked before and to me it clearly started leaking due to the work of the plumber. I spoke with Jason (?supervisor) to discuss the issue and he was also unrelenting stating its an old pipe and the leak had nothing to do with the work they did. That is outrageous. The leak cant be a coincidence and clearly is related to their work. Jason was unapologetic, unmoved, and really uninterested in providing the level of customer service their website boasts about. 100% guarantee on workmanship is clearly not upheld when the unexpected occurs. They didnt even try to come up with a solution that could work for both of us. Just denied responsibility. If Im to pay even more money for this leak it certainly wont be with Knight Plumbing.

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Company Response

Good day Ed,
Thank you for the feedback, we have reviewed the service call and the notes from the supervisor. Unfortunately, when working on older homes you can fix one issue and another one will arise. When we were on site if that leak would have occurred there would have been costs to go with the repair. We did send the tech back to have a look, had the leak occurred where we had done the repair it would have been covered under the workmanship, but as this was not the case that's why there would have been new repair charges. Workmanship is always honored on work that we have done but new issues will have charges applied. We are always willing to work with our clients but as stated you did not want us back out there after giving the new repair costs. For any further discussion please call the office 403-282-1010 Thank you