E M Air Systems Inc

Heating & Air Conditioning
Vaughan ON L4K 4Z9
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Private User
Private User
Private User reviews Vaughan, ON
2/10

Poor customer service

We purchased an AC from them July. After a couple of days it was not working. The lines had frozen and the unit needed a top up and the installer had to look at the furnace manual(which was purchased from them as well) in order to make sure that everything was connected properly. We called again this year as the AC was still not working. The installer who came out was looking for anything in order to charge us for the visit when the AC was not yet a year old. He basically told us not to call the company back because he was not making any money for the call back. He was rude and slammed our front door and drove off all angry. We contacted the head office but they will no help at all. If you want go customer service, do not call this company.

Approximate cost of services:
$1,200.00
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Company Response

I am so sorry to hear about your unsatisfactory experience with E-M Air and our installer. I would like to investigate this further and find out how we can get this resolved quickly and to your satisfaction. please contact me at my office to give me your address so that I can proceed.

Marisa Colosimo
Office Manager
E-M Air Systems Inc.
905-738-0450 or by email marisa@emair.ca