After calling for service we didn't have heat at our house for a 3-4 days before the technician arrived with the required part. The analysis of the EM air systems representative, over the phone to identify the root cause was excellent. The part price was $235 and the labour cost was $95 per hour and was advised that it will take 3 hours to fix the issue. The repair was fixed within half an hour and when questioned the technician Ali stated, that he had to travel and pick up the parts to come to my house for which I had to pay at the rate of $95 per hour.(This is taking advantage of a customer during difficulties), instead if EM air had couriered the part to my house it would have only cost me maximum $50 or less. I thing that you don't have to be intelligent to figure this out to provide this kind out service and I believe that EM Air system was also part of this price gouging. I will not recommend this company to any of my friends and family.
- Approximate cost of services:
- $593.00
- Company Response
Hello Mano. I reviewed the paperwork for your service call and spoke with the Service Manager to clarify what transpired. It appears that yes you are correct and our Service Technician incorrectly billed you the labour portion of this call. You should have only paid the minim labour amount of the call which is $95.00. We will refund you for 2 hours labour plus HST. We apologize for this mistake. We will be reviewing our billing procedures with this Technician to make sure he correctly fills out his paperwork.
Regards
Marisa Colosimo
Office Manager
E-M Air Systems Inc.
905-738-0450 x 102